Note: The job is a remote job and is open to candidates in USA. Seaman Corporation is a leading manufacturer of high-performance fabrics dedicated to protecting the planet and its customers. They are seeking a Strategic Accounts Technical Representative to provide technical support for Strategic Business Account projects, ensuring successful outcomes through collaboration with various stakeholders.
Responsibilities
- Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs
- Conduct in-progress roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation
- Provide ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution
- Collaborate with Owner Representatives, General Contractors, Architects, Consultants to address and resolve project related issues
- Offer technical assistance to FiberTite Strategic accounts and technical team as needed
- Work closely with local FiberTite Technical Representatives to ensure project needs are met
- Train Seaman Corporation’s Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems
- Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines
- Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts
- Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services
- Adhere to company expense and vehicle policies
- Follow all environmental, safety, and company guidelines to ensure compliance
- Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing
Skills
- High school diploma or general education degree (GED)
- 5-10 years of experience in a technical or product management related position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement
- Registered Roof Observer (RRO) is desired but not required
- Basic PC skills, i.e., Word Perfect, Excel Spreadsheet, email, Internet
- Ability to read and understand basic construction blueprints, drawings, and specifications, and perform basic estimating
- Fundamental knowledge of roofing materials and roofing systems
- Fundamental knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems
- Ability to listen & comprehend, and express oneself both verbally in writing, including report writing
- Working knowledge of building codes, i.e., FM, UL, Miami-Dade
Education Requirements
- High school diploma or general education degree (GED).
Benefits
- Company performance bonus in addition to base salary
- Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
- Professional development opportunities including tuition reimbursement, course training, and networking
- A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
- Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner
Company Overview