Note: The job is a remote job and is open to candidates in USA. Eltropy is seeking a Senior Content and Enablement Manager to build and scale their enablement function from the ground up. The role involves owning the strategy, development, and delivery of training and enablement programs for Customer Success Teams and customers, creating content for onboarding and ongoing education.
Responsibilities
- Content Development: Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices. Leverage AI tools to scale content creation efficiently and maintain quality across a growing library
- Learning Management: Own strategy and execution within our existing learning management platform. Ensure internal teams and customers have clear pathways to consume training, track completion, and validate knowledge through assessments and knowledge checks
- Product Integration and CS Alignment: Integrate into the product release lifecycle to identify new features, changes, and enhancements ahead of launch. Develop training content in parallel with product development and coordinate with Customer Success teams to ensure feature announcements, training materials, and customer education are aligned and ready at launch
- Program Design and Delivery: Design enablement programs tailored to different audiences (CSMs, Implementation Engineers, Sales, internal stakeholders, and customers). Facilitate live training sessions and coordinate with subject matter experts to ensure expert-led instruction where appropriate
- Continuous Improvement: Maintain and update existing training materials as products and solutions evolve. Gather feedback from internal teams and customers, and iterate on program effectiveness
- Cross-Functional Collaboration: Partner with Product, Implementation, and Customer Success leadership to align enablement with business priorities and ensure training reflects real customer and team needs
Skills
- Proven experience building enablement programs from the ground up, or successfully scaling existing programs at a growing company
- Hands-on expertise developing reusable, scalable training content for both internal and external audiences (video, documentation, interactive modules)
- Demonstrated experience using AI tools to create and enhance training content efficiently
- Strong facilitation and communication skills; ability to translate complex technical concepts for diverse audiences
- Project management capability; comfort wearing multiple hats in a lean environment
- Passion for building knowledge systems that empower teams and customers to succeed
- Leadership experience or track record managing small teams
- Background in financial services, SaaS, or B2B software training
- Experience designing and running knowledge checks and certification programs
- Familiarity with credit union or community banking operations
Company Overview