Note: The job is a remote job and is open to candidates in USA. CVS Health is building a world of health around every individual, aiming to simplify healthcare experiences. The Sr. Client Operations Analyst will support high-volume client relationships, manage client marketing materials, and ensure timely deliverables while collaborating with cross-functional teams.
Responsibilities
- Provide support for one or more complex, high-volume, national clients
- Develop and implement strategic programs and projects that align with the company's healthcare business objectives
- Collaborate with leadership to define program goals, scope, and success metrics
- Lead cross-functional project teams and provide direction and support throughout the project lifecycle
- Partner with internal teams in support of client program objectives
- Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines
- Organize and present KPIs
- Execute on client SLAs relative to reports, deliverables, and member feedback
- Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
- Client meeting documentation: data entry, meeting minutes, action items
- Oversight of client marketing materials and direct mail campaigns
- Monitor success and serve our clients through the completion of ad-hoc reporting projects
- Quality assurance for reports and deliverables; report manipulation based on client requirements
- Communicate updates and escalations with internal stakeholders and clients in support of client programs
- Ticket submission and tracking for client requests directly related to the success of the program
- Internal tracking, documentation, and client response formulation for member grievance
- Account coverage for the Client Success Executive or Manager
Skills
- Bachelor's degree or equivalent combination of relevant training and experience
- 2+ years of relevant work experience
- Intermediate to advanced data skills in Excel
- Experience using Google Suite (Gmail, Sheets, Slides)
- Ability to clearly articulate via verbal and written communication
- Client-facing experience preferred but not required
- Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
- Experience balancing multiple work commitments and prioritizing tasks appropriately
- Confidence to seek clarification when encountering unfamiliar situations
- Effectively collaborates with cross-functional teams
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
- Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility
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