Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading technology and engineering company seeking an experienced Senior Systems Analyst. The role involves managing CCT Intake requests, collaborating with cross-functional teams, and ensuring accurate requirement gathering in a contact center technology environment.
Responsibilities
- Utilize expertise in Jira to manage the CCT Intake requests, create Epics/Tasks, update acceptance criteria and gather the requirements from businesses
- Maintain CCT Jira Dashboard
- Maintain CCT Intake mailbox
- Analytical experience related to identifying missing requirements for a new intake
- Provide support to capture the requirements accurately by utilizing the expertise in contact center technology, including IVR systems, Telephony platforms, migrations and systems integrations
- Lead business meetings when necessary to obtain clarification on requirements
- Updating Epics with refined requirements
- Calculating level of effort and soliciting cost estimates from developers/architects
- Maintaining JIRA Dashboard for status updates on Epics from creation to handoff to a delivery team
- Collaborate with cross-functional teams to gather requirements as per required standards, analyze system needs and obtain Level of efforts
- Following up on funding approval requests
- Conducting meetings to clarify requirements
- Adhere to SSCR processes
Skills
- Bachelor's degree in computer science, information Technology or related fields
- Minimum 3 years of experience in a systems analyst or similar role, preferably in a contact center environment for a US based healthcare organization
- Proficiency in Jira and experience with Agile methodologies
- At least 1 year of experience in working on Agile projects and Jira
- Ability to conduct meetings with business stakeholders to clarify requirements and update the Epic with the provided details
- Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment
- Strong communication skills, with the ability to collaborate effectively with cross functional teams
- Experience in Microsoft Office applications is a must
- Experience in MS Teams
- Experience in Visio Call Flows
- Experience in Excel
- Experience in contact center as a systems analyst is preferable
- Understanding of Inbound Call Flow
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview
Company H1B Sponsorship