Note: The job is a remote job and is open to candidates in USA. Zendesk is a company that focuses on enhancing customer experience through its software solutions. They are seeking a Senior Sales Operations Manager, Sales Development to act as a global business partner to the VP of Sales Development, driving decision-making and executing strategic plans to support growth in their Sales Development organization.
Responsibilities
- Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan
- Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution
- Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development
- Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity
- Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support
- Demonstrate strong fluency with Large Language Models and AI automation tools, including practical use of Claude Code and OpenAI Codex, to streamline analysis, improve workflows, and accelerate execution
- Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively
- Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance
- Provide clear recommendations to leadership based on analysis, business context, and operational insight
Skills
- 5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment
- Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation
- Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation
- Experience supporting planning, reporting, and operational execution in a matrixed global business
- Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context
- Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows
- Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions
- Comfortable balancing strategic thinking with hands-on execution
Company Overview
Zendesk develops a customizable customer service platform for organizations. It is a sub-organization of Hellman & Friedman. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://zendesk.com.Company H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships, with 6 in 2026, 50 in 2025, 69 in 2024, 37 in 2023, 92 in 2022, 93 in 2021, 44 in 2020. Please note that this does not guarantee sponsorship for this specific role.