Note: The job is a remote job and is open to candidates in USA. Innovia Consulting is your premier partner in navigating the landscape of Microsoft Dynamics NAV and Business Central solutions. The Senior Application Consultant will participate in support activities, analyze customer business requirements, and configure the Microsoft Dynamics BUSINESS CENTRAL application to meet customer needs.
Responsibilities
- Provide technical leadership throughout all phases of a support ticket lifecycle
- Build mentoring relationships with peers to share best practices and implementation methodologies
- Assist the marketing department by creating and presenting client-facing materials (ie, webinar, blog post, etc.)
- Assist the customer engagement team with pre-sales opportunities with current and prospective customers
- Manage and record billable hours
- Communicate and document relevant support information to the customer, project team, team lead, and senior leadership effectively
- Prepare and lead business process analysis independently
- Conduct gap/fit analysis
- Support software license definition and service estimations for support tasks
- Configure Microsoft 365 Business Central based on requirements identified by the client
- Create development design specifications
- Create design documents for customer understanding and acceptance
- Present documentation and application design to the customer
- Create a ticket test plan
- Conduct system tests with the customer to ensure functionality, configuration, and data are as expected
- Finalize documentation
- Collaborate with the Director of Support to establish a training focus and utilize available training hours
- Become proficient (level 3) in core third-party software vendor applications. Obtain certifications if applicable
- Obtain the MB-800 Business Central Functional Consultant certification within the first 90 days of employment
Skills
- 5+ years of experience troubleshooting Microsoft Dynamics™ NAV and BUSINESS CENTRAL
- 2+ years of working at Microsoft Partner in a support role
- Experience in the functional areas of accounting, distribution or manufacturing
- Bachelor's degree in IT, finance, business, or a related field
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