Note: The job is a remote job and is open to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, providing a range of solutions including Customer Experience and Business Process Outsourcing. They are seeking a Senior AI Prompt Engineer to design, optimize, and manage prompts for AI applications, enhancing response quality and business relevance.
Responsibilities
- Create and maintain prompts that enhance AI system performance
- Design prompts for conversational AI, automation, and business applications
- Develop reusable prompt templates and libraries
- Optimize prompt structures for different use cases and models
- Support enterprise AI product development initiatives
- Improve response quality through experimentation and analysis
- Conduct prompt testing and A/B evaluations
- Analyze AI outputs and identify optimization opportunities
- Improve accuracy, consistency, and user experience
- Support model tuning and evaluation activities
- Measure and monitor AI effectiveness across multiple applications
- Develop evaluation criteria and quality standards
- Review AI responses against business requirements
- Track prompt performance and improvement metrics
- Provide recommendations for ongoing enhancements
- Work closely with technical and business teams
- Collaborate with AI engineers, trainers, and product managers
- Translate business requirements into prompting strategies
- Support AI solution design and implementation efforts
- Communicate findings and recommendations to stakeholders
- Drive innovation within prompt engineering practices
- Stay current with developments in Generative AI and LLMs
- Evaluate new prompting techniques and methodologies
- Contribute to prompt engineering best practices
- Support AI innovation and experimentation initiatives
Skills
- Bachelor's Degree in Computer Science, Artificial Intelligence, Linguistics, Communications, Information Systems, Business, or a related field
- Minimum 5 years of experience in AI, software development, content strategy, research, analytics, or a related discipline
- Minimum 2 years of hands-on experience working with Generative AI technologies
- Experience designing, testing, and optimizing prompts for Large Language Models
- Strong understanding of AI model behavior and prompt engineering principles
- Excellent written communication and language analysis skills
- Strong analytical and problem-solving abilities
- Experience evaluating AI outputs and identifying improvement opportunities
- Ability to manage multiple projects and priorities effectively
- Strong stakeholder engagement and collaboration skills
- Experience documenting standards, methodologies, and best practices
- Ability to work effectively in fast-paced and evolving environments
- Experience with OpenAI, Anthropic, Gemini, Claude, or similar AI platforms
- Experience with Retrieval-Augmented Generation (RAG) solutions
- Knowledge of AI agents and workflow automation technologies
- Familiarity with AI evaluation frameworks and testing methodologies
- Experience with conversational AI and chatbot development
- Understanding of AI governance and responsible AI principles
- Experience working within SaaS, technology, or BPO environments
- Advanced certifications or training related to AI and Generative AI
Company Overview