Note: The job is a remote job and is open to candidates in USA. Cedars-Sinai is recognized as one of the best places to work in IT and excels in healthcare technology. The Program Manager for Patient Communications will oversee technology platforms for patient communication, implement new Epic features, and optimize digital tools to enhance patient engagement and satisfaction.
Responsibilities
- Developing and implementing new Epic communication features, optimizing digital tools, and driving continuous improvement in patient engagement and satisfaction
- Lead cross-functional teams, manage communication channels (email/SMS), monitor volumes and budget, and track patient experience metrics
- Be responsible for coordination with Epic analysts to configure communication templates, message content and timing, multichannel delivery settings, and upgrade features released by Epic
- Align organization-wide standards for communication best practices
- Ensure successful rollout, optimization, and ongoing management of AI-powered patient communication tools and digital scheduling solutions
- Perform Hello World build and testing as needed
Skills
- Five (5) plus years of Epic program analysis/management supporting patient communications, preferably working with Epic Hello World implementation
- Solid grasp in healthcare operations, patient communications, and/or AI-enabled solutions
- Understanding of project management methodologies and experience managing multiple projects
- Outstanding analytical, problem-solving, and critical thinking skills
- Bachelor's degree in information technology, computer science, healthcare, or related field
- Epic Certification required. (preferably in MyChart, Cadence, Ambulatory, and/or Inpatient)
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