Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is a leading health services company, and they are seeking a Pharmacy Program Manager to drive impact across specialty pharmacy programs. This role involves leading client programs, building partnerships, and utilizing data to enhance patient access to therapies.
Responsibilities
- Lead the performance and success of specialty pharmacy programs, ensuring strong results across key metrics such as turnaround time, adherence, and conversion
- Serve as the primary point of contact for pharmaceutical clients and reimbursement hubs, building trusted partnerships and delivering a seamless experience
- Turn data into action by analyzing trends, identifying root causes, and driving process improvements that enhance program outcomes
- Anticipate client needs and proactively address risks, delays, and service gaps to maintain program health
- Guide issue resolution and escalations with a focus on clarity, speed, and positive outcomes
- Communicate program performance clearly, providing stakeholders with meaningful updates, insights, and recommendations
- Lead presentations, business reviews, and meetings to share progress, align on priorities, and showcase program value
- Collaborate cross-functionally with operations, account teams, and clinical partners to ensure alignment and execution
- Adapt quickly in a dynamic environment while driving continuous improvement and acting as a change agent
- Represent specialty pharmacy programs professionally in all client interactions, ensuring clear and thoughtful communication
Skills
- High school diploma or GED
- 3+ years of experience in specialty pharmacy or related healthcare operations
- 2+ years of client, account, or program management experience
- Strong ability to analyze data and translate insights into clear recommendations
- Proficiency in Microsoft Office tools, including Excel for data analysis and reporting
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Experience working with specialty pharmacy systems or tools (e.g., RxHome, CSP)
- Advanced data analysis and reporting skills, including building presentations and dashboards
- Strong communication skills with the ability to influence and engage internal and external partners
- Proactive, forward-thinking mindset with the ability to anticipate needs and solve problems
- Demonstrated ability to lead process improvements and support change initiatives
- Bachelor's degree in a related field
Benefits
- Annual bonus plan
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
Company H1B Sponsorship