Note: The job is a remote job and is open to candidates in USA. Mindr, through its brand Intoxalock, is committed to providing safety and monitoring products for responsible living. The Customer Operations Associate will deliver exceptional support by managing inbound inquiries related to ignition interlock devices, ensuring a smooth and compliant customer experience.
Responsibilities
- Manage a high volume of incoming customer interactions with efficiency and professionalism
- Quickly identify, assess, and resolve customer needs in real-time to ensure a positive experience and satisfaction
- Consistently adhere to assigned schedules and demonstrate punctuality
- Maintain the ability to type and communicate simultaneously, effectively handling interactions in a fast-paced environment
- Provide accurate, relevant, and complete information by utilizing appropriate methods and tools
- Process customer payments accurately and securely as needed
- Represent our brand by upholding company standards and delivering service aligned with our core values in every interaction
Skills
- High School diploma or GED
- Customer Service experience
- Ability to pass all training assessments and complete ongoing training as needed
- Consistent performance in quality, efficiency, and attendance targets
- Calm and solution-focused under pressure
- Strong accountability and ability to work independently
- Excellent judgment and critical thinking for decisions on state regulations and company policies
- Ability to work a 25-30 hour workweek
Benefits
- Ongoing Professional Training & Development
- "Push The Bar" ongoing Mentorship program
Company Overview
Mindr offers public safety services using substance detection, monitoring, and safety technology. It was founded in 1992, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://mindrco.com.
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