Note: The job is a remote job and is open to candidates in USA. Brown Heating, Cooling & Plumbing is a family-owned and operated company seeking a self-motivated individual to join their Customer Support team. The role involves providing professional customer support across various platforms while maintaining accurate records and resolving customer issues.
Responsibilities
- Provide professional customer support via phone, email, chat, and multiple service platforms
- Efficiently switch between platforms and systems while assisting customers
- Handle multiple tasks and customer inquiries in a fast-paced environment
- Maintain accurate customer records and documentation
- Resolve issues in a timely and positive manner
- Follow company procedures and meet performance expectations
Skills
- Must be available to work nights, weekends, and holidays
- Ability to quickly switch between multiple platforms and applications
- Strong multitasking abilities in a fast-paced environment
- Fast learner with the ability to adapt quickly
- Basic to intermediate computer skills required
- Excellent communication and problem-solving skills
- Previous customer service experience is a plus
- Call Center or Customer Support (1+ year required)
Benefits
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Company Overview