Note: The job is a remote job and is open to candidates in USA. Jostens is a leader in the student commemoration market, serving local communities for over 125 years. The Operations Coordinator - Photo Event Support will play a vital role in executing Picture Day events by supporting Operations and Sales teams, ensuring smooth and successful experiences for schools and students.
Responsibilities
- Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectations
- Engage. Establish and build relationships with school contacts, utilizing a phone first approach
- Serve. Provide pro-active customer service to schools, sales reps, and internal partners
- Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occur
- Develop. Build deep rooted partnerships with key customer resources
Skills
- Associate degree in business or service field or combination of education and equivalent experience
- 2-3 years experience in successful customer relations work including handling inbound and outbound calls
- Working level experience with the Microsoft Office suite
- Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detail
- Excellent verbal and written communication skills
- Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations
- Able to multi-task and work both independently and in a collaborative environment
- Comfortable with technology and learning new software applications
- Carry a positive disposition and teamwork attitude
- Able to independently plan, prioritize and organize competing demands that may be deadline driven
- Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November
- Bachelors degree in business
- Exposure to and understanding of the industry and competition
- Advanced knowledge of the Microsoft Office Suite
- Knowledge of scheduling or logistics
- Key account management experience to demonstrate relationship support abilities
Benefits
- We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.
- We offer a 401K match vested immediately so you can start saving for retirement right away.
- We offer accrued paid time off and company paid holidays.
- We support tuition reimbursement after 6 months of service.
Company Overview