Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Contact Center Agent I will be responsible for providing courteous and efficient service to Credit Union employees and members while meeting performance targets and advancing in their career path.
Responsibilities
- Takes incoming calls from members
- Navigates tools and resources to properly address member inquiries
- Maintains a high level of service with members and meets performance targets
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
- Develops and maintains productive working relationships with team members
- Promotes and maintains a positive, professional image of Velera's Call Centers
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge
Skills
- High school diploma or equivalent
- Some post high school education desirable
Benefits
- PERFORMANCE BONUS
- Shift and Language Differential
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Company Overview