Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a member of the N. Harris Computer Corporation family, delivering health IT solutions that support caregivers globally. The Implementation Consultant will play a crucial role in the digital transformation of healthcare by implementing the Sunrise EMR system across various clinics, ensuring a smooth transition from paper-based to electronic platforms.
Responsibilities
- Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba
- Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs)
- Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients
- Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation. You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format
- Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project
- Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets
- Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle
- Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery
Skills
- Bachelor's Degree Or Equivalent Years Of Experience Required
- 2+ years of hands-on healthcare IT implementation and configuration experience
- Strong, demonstrated functional knowledge of an EMR/EHR system
- Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems
- Proven client presentation experience; strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders (technical resources to executive leadership)
- Project management experience; skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle
- History of taking on roles, tasks, and projects where quickly learning new information is required; a 'quick study.'
- Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred
- Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows (e.g., registration, scheduling, clinical documentation)
- Clinical background preferred (SME who has rolled out clinics)
- Technical background, i.e. background in SQL or SSRS reporting preferred
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