[Remote] Director, Infrastructure & Information Security

Note: The job is a remote job and is open to candidates in USA. Core Education is a dynamic organization dedicated to transforming the business model of higher education through innovative programs and partnerships. They are seeking a Practice Leader to own their Infrastructure & Information Security Practice, responsible for delivering operations, modernization, and enablement to partner colleges and universities. Responsibilities • Identity & directory services (Active Directory, Entra ID, IAM, SSO, MFA), Microsoft 365 and Google Workspace administration, server and storage operations (Windows Server, Hyper-V, Linux, NFS, enterprise backup, DR), networking and telecom (network design, WiFi, VoIP/SIP, Microsoft Teams calling), endpoint operations (Windows and Mac, printers and peripherals, remote support), A/V and collaboration technology, monitoring and observability, and 24×7 incident response • ITIL-based service management across change, incident, problem, and request — operationalized in the practice's or partner’s ITSM tooling • SLA performance, uptime, and runbook hygiene across the partner portfolio • Multi-year roadmaps for identity, cloud, networking, endpoint, and security across the partner portfolio • Cloud and hybrid cloud strategy across Microsoft Azure (primary), Microsoft 365, Google Workspace, with thoughtful expansion into AWS, GCP, and containerized or serverless workloads where they fit • Endpoint modernization (Intune, SCCM, MDT, MDM; Windows and Mac fleets) • Network, telecom, and A/V refresh programs aligned to institutional priorities • The information security program — frameworks (NIST, ISO 27001, PCI-DSS, SANS), regulatory alignment (FERPA, GDPR, HIPAA, GLBA), incident response and threat hunting, and continuous control improvement • Documentation, runbooks, knowledge bases, and training that lift partner-institution staff and our own engineers • Standards, reference architectures, and reusable patterns that turn one-off solutions into repeatable practice offerings • Operational reporting and service insights (SQL, Power BI, and equivalents) so partners and Core leadership can see what's working and where to invest • Partnership with peers in Application Services, Data & Analytics, and Client Success on cross-practice offerings and SOWs • Hire, coach, and retain a multi-disciplinary team of systems, network/telecom, endpoint, A/V, and security operations staff and team leads. Build career ladders, individual development plans, and clear paths for growth • Structure the practice across Operations, Modernization, and Enablement so each function has clear ownership, healthy capacity, and built-in redundancy. Plan succession into every critical role • Set quarterly objectives and KPIs; conduct regular 1:1s, performance reviews, and skills assessments; address performance issues directly and constructively • Forecast staffing across the partner portfolio; balance billable delivery, internal operations, on-call rotations, and modernization projects; partner with PMO on portfolio-level resourcing • Manage the practice budget for hardware, software, licensing, telecom, training, and contractor spend; build business cases for new investments • Own service levels and SOW outcomes for the practice's portfolio; report status, risks, incidents, and financials to senior leadership on a defined cadence • Define and maintain operational standards: change advisory, runbook hygiene, configuration management, monitoring coverage, security baselines, and documentation • Manage relationships with hardware, software, telecom, cloud, and managed-service vendors; own contract reviews and renewal cycles in coordination with procurement • Collaborate closely with peer practice leaders in Application Services, Data & Analytics, and Client Success to deliver integrated outcomes for our partner institutions • Run technical mentoring, certification programs (Microsoft, Azure, networking, ITIL, security), and knowledge-sharing rituals; cultivate a learning culture • Steward a feedback-rich, accountable, inclusive team culture, and invest deliberately in team well-being and operational continuity during the transition Skills • Progressive infrastructure and/or information security leadership experience, including several years directly managing technical teams and team leads • Strong working background across the Microsoft stack — Active Directory / Entra ID, Windows Server, Microsoft 365, and Microsoft Azure — with the judgment to lead engineers more specialized than you in any one area • Solid grounding in networking and telecom (network design, WiFi, VoIP/SIP, Teams calling) and in modern endpoint management (Intune, SCCM, MDT, MDM) at scale • Working command of information security fundamentals — IAM, network security, encryption, incident response — and at least one major framework (NIST, ISO 27001, PCI-DSS) • Operating experience under ITIL/ITSM and a recognized service-management toolset • Strong written and verbal communication — comfortable authoring SOWs, technical designs, executive briefs, and post-incident reviews, and presenting to senior partner-institution stakeholders • A collaborative, partner-first orientation that fits Core's mission and the way we work with colleges and universities • Prior experience in higher education or higher-education services • Familiarity with the operating context of small and mid-sized institutions • Mac-fleet management (Jamf) and modern endpoint patterns • Cloud breadth beyond Azure — AWS, GCP, containerization, or serverless • Data and reporting fluency (SQL, Power BI, data warehousing) for service analytics • Security operations tooling experience (SolarWinds, Splunk, Wireshark) and compliance work in regulated environments (FERPA, GDPR, HIPAA, GLBA) • Recognized certifications such as ITIL 4 / Practice Manager, PMP, CISSP, CISM, CISA, Microsoft / Azure, or Cisco • Bachelor's degree in a relevant field or equivalent professional experience Company Overview • Core Education is an organization with the goal of assisting small and mid-sized institutions by providing creative shared services. It was founded in 2019, and is headquartered in Alexandria, Virginia, USA, with a workforce of 51-200 employees. Its website is https://core.edu.