Note: The job is a remote job and is open to candidates in USA. Skimmer is a private equity–backed, fast-growing SaaS company focused on modernizing the pool and spa service industry. The Customer Support Representative will provide support to pool professionals, helping them succeed with the platform by delivering assistance through various communication channels and collaborating with different teams to resolve issues.
Responsibilities
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
- Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
- Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Skills
- A knack for clear, confident, and friendly communication
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills — you stay calm under pressure
- Tech-savviness — you pick up new tools quickly and love helping others do the same
- Availability to work Monday–Friday, 9:30am - 6:00PM CDT
- Experience with Intercom: For chat support
- Experience with Dialpad: For handling calls
- Experience with HubSpot: CRM and comprehensive customer tracking
- Experience with Notion: For knowledge sharing and documentation
- Experience with Stripe and QBO: For managing billing and payments
- Experience with Slack: For facilitating internal communications
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Company Overview