Note: The job is a remote job and is open to candidates in USA. Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products. The Customer Service Representative plays a critical role in building relationships with policyholders and agents by delivering accurate and timely service, handling inquiries, processing policy updates, and resolving customer concerns.
Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- Provide policy and coverage information, including account status, transaction history, and explanations of coverage
- Assist agents and policyholders with policy issuance, continuation, and updates
- Process policy changes accurately and efficiently
- Resolve customer complaints, concerns, and inquiries in a timely and professional manner
- Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
- Collaborate with internal departments to ensure effective resolution of customer needs
- Perform administrative and basic clerical/accounting functions as required
- Adhere to company guidelines, procedures, and regulatory compliance standards
- Perform other duties as assigned
Skills
- High school diploma or GED
- Active Personal Lines Property & Casualty Agent License (2-20 FL)
- Ability to maintain licensure in required states based on business needs
- Strong verbal and written communication skills
- Proficiency in database systems, internet applications, and Microsoft Office
- Strong organizational skills and ability to manage multiple priorities
- High level of accuracy and attention to detail
- Ability to work independently and collaboratively
- If remote, ability to maintain stable internet service and a quiet work environment
- Prior insurance agency or carrier experience in a customer service role
- Bilingual (Spanish/English)
Benefits
- Generous additional compensation available for optional Saturday shifts
- A supportive, team-oriented culture
- Opportunities for continued learning and career growth
- Recognition for service excellence and performance
- A workplace built on trust, integrity, and respect
Company Overview