Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company focused on creating financial inclusion for all. They are seeking a BSA/AML – Alert Analyst II responsible for conducting first-level reviews of transactional alerts to identify potential suspicious behavior and financial crime risk, while ensuring compliance with BSA/AML regulatory requirements.
Responsibilities
- Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior
- Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns
- Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools
- Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards
- Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions
- Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination
- Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review
- Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations
- Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff
- Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives
- Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues
- Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures
- Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team
- Perform other duties as assigned
Skills
- Bachelor's degree in finance, Criminal Justice, Business, or related field preferred
- 1–3 years of experience in BSA/AML investigations, fraud investigations, transaction monitoring, compliance operations, or financial crime analysis preferred
- Experience reviewing transaction monitoring alerts and documenting investigative findings
- Familiarity with transaction monitoring and case management systems such as Actimize, or similar platforms preferred
- Strong analytical, investigative, and critical-thinking skills with attention to detail
- Strong written and verbal communication skills, including concise and well-supported investigative documentation
- Ability to manage assigned workload independently while following established procedures and escalation protocols
- Proficiency with Microsoft Office tools including Excel, Word, and Outlook
- Ability to interpret transactional activity and identify potential suspicious behavior, red flags, or financial crime indicators
- Adaptable, organized, and receptive to feedback in a fast-paced operational environment
- Certified Anti-Money Laundering Specialist (CAMS)
- Certified Financial Crime Specialist (CFCS)
- Certified Fraud Examiner (CFE)
Benefits
- Annual performance-based incentive opportunity
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
Company Overview