Note: The job is a remote job and is open to candidates in USA. Publicis Sapient is a leading digital commerce company, seeking an Associate Operations Analyst to support strategically important client relationships. The role involves data attribution, quality engineering, SLA monitoring, and client governance support to ensure the accuracy and quality of product data.
Responsibilities
- Data Attribution & Quality Engineering
- A core part of this role is making client data better, not just flagging when it's wrong, but doing the hands-on work to fix it
- You'll investigate item-level accuracy issues, trace them to root cause, and use Excel, Python, and AI-assisted workflows to clean, reclassify, and validate product attributes at scale
- As client category standards and naming conventions evolve, you'll translate that feedback into structured data rules that can be applied systematically, building attribution that is more accurate and more durable over time
- SLA Monitoring & Compliance Tracking
- Profitero operates under detailed, contractually binding Service Level Agreements with enterprise clients - your job is to make sure we see issues before our clients do
- You'll monitor data availability, reporting lag, and accuracy performance across accounts, track SLA thresholds, and maintain a live view of where each account stands against its quarterly commitments
- Client Governance Support
- Our largest clients operate through structured governance frameworks: executive committees, global operating committees, and technical data quality councils
- You'll prepare scorecards, performance summaries, and issue trackers for regularly scheduled meetings, draft business-friendly summaries of data quality issues written for stakeholders who need to understand impact rather than technical detail, and track action items out of governance forums to make sure they get resolved
Skills
- 1+ year of professional experience in data, analytics, research, analysis, product management, or a similar field
- Bachelor's degree in business, data analytics, economics, information systems, or a related field; experience may be substituted
- Comfort and experience working with data, AI, and technical tools
- Strong analytical skills with ability to parse, interpret, and synthesize data
- Advanced proficiency in Excel with the ability to interpret, storyboard, and present data effectively
- Exceptionally organized with a fanatical attention to detail
- Naturally curiosity around how things work… understanding data pipelines, client contracts, operations workflows excite you
- Comfort operating with a high level of ownership, autonomy, and accountability
- A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals
- Flexible and adaptable with an ability to work successfully across multiple concurrent projects and competing priorities
- Highly collaborative but independently capable
- Strong written and verbal communication skills and comfort participating and presenting in client meetings; you can turn a messy situation into a clear, organized summary
- Prior experience working alongside the CPG, retail, and/or marketing industries
- Exposure to and experience in specialized data and reporting tools including Snowflake, JIRA, SQL, and/or Python
- Familiarity with ecommerce, CPG, or digital shelf analytics
- Experience working in a client-facing capacity (internships count!)
Benefits
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
- Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met
- Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met
- For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off
Company Overview