Note: The job is a remote job and is open to candidates in USA. Hitachi Energy is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. The Account Program Management Lead plays a pivotal role in planning, orchestrating, and governing strategic customer engagement programs across Hitachi’s global accounts, driving execution of account growth initiatives and ensuring alignment across various business units.
Responsibilities
- Lead the planning and execution of strategic account programs aligned to account growth objectives and customer priorities
- Develop and manage annual account engagement roadmaps across strategic accounts
- Coordinate cross-functional teams to ensure successful delivery of account initiatives
- Translate account strategies into structured execution plans with measurable outcomes
- Ensure alignment between account objectives, customer priorities, and One Hitachi growth ambitions
- Lead the design and execution of customer-facing engagement programs, including Account Workshops, Account Planning sessions, One Hitachi Workshops, Executive Briefings
- Coordinate customer engagement activities across regions and Business Units
- Ensure engagements are outcome-driven and linked to strategic opportunities
- Support customer relationship development through structured engagement planning
- Establish and manage strategic opportunity acceleration programs
- Support Global Account Managers (GAMs) and Regional Account Managers (RAMs) in coordinating complex pursuits
- Drive cross-BU collaboration on large-scale opportunities
- Coordinate pursuit reviews, governance gates, and executive sponsorship activities
- Monitor opportunity progression and facilitate issue resolution where required
- Ensure pursuit activities remain aligned with account growth strategies
- Act as the central orchestrator across Hitachi Business Units for strategic account initiatives
- Facilitate alignment between Digital, Energy, Rail, Industrial, Mobility, and other Hitachi businesses
- Coordinate joint value proposition development and integrated solution positioning
- Drive collaboration forums and alignment workshops
- Ensure consistent messaging and customer engagement across the organization
- Establish program plans and governance for strategic workshops and customer summits
- Manage planning timelines, logistics, communications, budgets, and stakeholder coordination
- Coordinate pre-event preparation, content development, and executive participation
- Ensure workshop outputs translate into actionable account plans and opportunity roadmaps
- Capture outcomes, lessons learned, and follow-through actions
- Establish governance frameworks to support strategic account programs
- Lead regular program reviews and executive reporting
- Track progress against defined objectives, milestones, and key performance indicators
- Prepare executive dashboards, status reports, and business updates
- Ensure accountability and ownership across stakeholders
- Identify risks, dependencies, and mitigation actions
- Manage relationships with external consultants, facilitators, contractors, and service providers supporting account initiatives
- Define scope of work, deliverables, and performance expectations
- Ensure external resources deliver value aligned with program objectives
- Coordinate onboarding, engagement, and performance reviews of contracted resources
- Manage budgets and commercial oversight associated with third-party support
- Capture and institutionalize best practices across account programs
- Contribute to the development of repeatable One Hitachi engagement and pursuit methodologies
- Standardize program management approaches, templates, and governance models
- Support capability development across account teams
- Drive innovation in customer engagement and account growth practices
Skills
- Bachelor's Degree in Engineering, Business, Management, Marketing, or related discipline
- Extensive experience in Program Management, Strategic Account Management, Sales Operations, Business Development, Consulting, or Customer Success
- Proven ability to manage complex, cross-functional programs in a global environment
- Strong stakeholder management and executive communication skills
- Experience facilitating workshops, strategic planning sessions, and executive engagements
- Strong commercial awareness and understanding of opportunity pursuit processes
- Experience managing third-party suppliers, consultants, or contractors
- Ability to influence across multiple organizations and leadership levels without direct authority
- Excellent organizational, analytical, and problem-solving skills
- Willingness and openness to travel up to 20%
- Cultural sensitivity and openness to work in an international business environment across all time zones
Company Overview
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