Note: The job is a remote job and is open to candidates in USA. Incontrera Consulting is seeking a highly organized and client-focused Account Manager to support our growing roster of professional speaking clients. This role involves building client relationships, managing multiple priorities, and delivering an outstanding customer experience.
Responsibilities
- Serve as the primary point of contact for a portfolio of professional speaking clients, providing exceptional service throughout each engagement
- Manage multiple client accounts simultaneously while ensuring deadlines and deliverables are met
- Coordinate with internal team members to ensure seamless execution of client deliverables
- Maintain accurate reporting on client activities, outreach efforts, project status, and key performance metrics to keep internal stakeholders informed
- Write, edit, and personalize speaker pitches for conferences and speaking opportunities
- Research conferences and speaking opportunities to identify strong client matches
- Track client progress and maintain accurate records in company systems
- Communicate professionally with clients through email, video meetings, and messaging platforms
- Handle sensitive client information with professionalism and discretion
- Utilize ChatGPT or equivalent AI tools to assist with research, drafting communications, and day-to-day productivity
Skills
- Bachelor's degree or equivalent professional experience
- 3+ years of experience in Account Management, Customer Success, Client Services, or a related field
- Outstanding written and verbal communication skills
- Excellent organizational skills with the ability to manage multiple clients and priorities simultaneously
- Strong attention to detail and follow-through
- Experience working in a fast-paced remote environment
- Demonstrated ability to work independently with minimal supervision
- Proficiency with ChatGPT or other large language models (Claude, Gemini, Microsoft Copilot, etc.) as productivity tools
- Proficiency with Google Workspace
- Experience writing persuasive or client-facing communications
Benefits
- This is a full-time, remote W-2 position.
Company Overview