About the Role
We are looking for a Program Manager to join the Nexcess Platform PM Team and own end-to-end delivery of assigned programs and projects across the Nexcess Platform Roadmap. This is a high-accountability, cross-functional role that sits at the center of how Nexcess builds and ships platform capabilities.
You will report to the Director of Program Management and work directly with Engineering, Product, Reliability, Sales, Marketing, and Client Success to move programs from intake through delivery. Your programs are committed roadmap investments with real revenue implications, technical complexity, and cross-functional dependencies that span multiple teams and timelines.
You bring a mix of project and program management experience, communicate clearly at all levels of the organization, and know how to drive alignment across teams that do not always share the same priorities. You are organized, proactive, and comfortable owning your work independently.
What You Will Do
Own Program and Project Delivery
Own end-to-end delivery of assigned programs and projects from initiation through close
Build and maintain program plans, schedules, RAID logs, and dependency maps across all active workstreams
Drive progress against milestones and hold cross-functional teams accountable to delivery commitments
Identify risks and blockers early, escalate with context, and help resolve them
Support quarterly roadmap intake and planning cycles in collaboration with the Director of Program Management
Lead Stakeholder Communication and Reporting
Build and maintain SLT-level status reporting for all assigned programs and projects
Facilitate regular stakeholder meetings, publish decisions and action items, and maintain momentum between sessions
Manage communication across Engineering, Product, and GTM partners throughout the program lifecycle
Support executive-level reporting for the Director and Product VP
Bring clear, confident communication to ambiguous or high-pressure delivery situations
Drive GTM Readiness and Enablement
Coordinate GTM readiness across Sales, Marketing, Client Success, and Training for assigned programs and projects
Ensure all GTM dependencies are identified, tracked, and resolved ahead of launch
Lead and facilitate internal enablement sessions for assigned programs
Manage launch checklists and go-live coordination
Own UAT Planning and Execution
Own comprehensive UAT planning, execution, triage, and prioritization for assigned programs and projects
Coordinate UAT participation across QA, Engineering, and Product teams
Track defect resolution and acceptance sign-off through program readiness
Ensure UAT outcomes are documented and communicated to all relevant stakeholders
Contribute to PMO Standards and Delivery Planning
Collaborate with the Director on resource and capacity planning across quarters
Serve as a tool administrator for assigned programs and projects in Linear and Asana
Contribute to PMO process, template, and delivery framework improvements
Participate in cross-org PM collaboration sessions and quarterly planning cycles
What You Bring
5 to 8 years of combined program and project management experience
Demonstrated history managing complex, cross-functional programs and projects independently
Experience delivering programs with SLT stakeholder accountability and executive-level reporting
Background in managed hosting, cloud infrastructure, or B2B SaaS strongly preferred
Ability to coordinate across Engineering, Product, and GTM teams simultaneously
Strong written and verbal communication, especially in high-pressure or ambiguous delivery situations
PMP certification preferred or actively in progress
Tooling
Project and program management platforms: Linear, Asana, Jira, or similar
Communication and documentation tools: Slack, Confluence, Google Workspace, or similar
Familiarity with Agile, hybrid, or waterfall delivery environments
Ability to translate delivery complexity into clear status and risk language for leadership audiences
Experience with roadmap planning, dependency mapping, and cross-team coordination at scale
Nice to Have
PMP certification (active)
Experience coordinating GTM readiness across Sales, Marketing, and Client Success simultaneously
Background running UAT end-to-end including triage, defect tracking, and sign-off
Experience supporting quarterly roadmap intake and planning with a Product or Engineering leadership team
Familiarity with compliance-adjacent delivery environments such as PCI, HIPAA, or SOC 2
Exposure to eCommerce platform delivery, cloud infrastructure programs, or CDN services
We Offer
Competitive base salary with room to grow
Traditional and Roth 401k with company matching
Remote-first team environment
Consistent and set work hours
High-ownership programs with real business impact and executive visibility
A voice in how the PMO is built and how delivery is done
Clear growth path into Senior Program Manager roles
US-based team with regular offsites for planning, collaboration, and team building
Disclaimer
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".
Equal Employment Opportunity Policy: Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
#LI-Remote