Role Title: | Implementation Project Manager |
Reporting To: | Director, Global Implementation Services |
Purpose: | The Implementation Project Manager leads simple to complex client onboarding and service expansion projects from commencement through stabilization, ensuring seamless execution, operational readiness, and exceptional client experience, with a clear focus on accelerating cash in door for the organization. This role serves as a trusted advisor to clients and internal stakeholders, combining strong project management discipline with strategic thinking, operational excellence, and a continuous improvement mindset. |
How You’ll Make an Impact
The Implementation Project Manager partners across internal and external stakeholders to lead client onboarding and service expansion initiatives, leveraging project management expertise, operational excellence, technology, and innovation to deliver scalable business outcomes and exceptional client experiences.
Project Leadership & Client Delivery
Lead end-to-end implementation and transition projects for new and existing clients, ensuring successful delivery within scope, timeline, quality, and operational readiness expectations.
Develop and manage project plans, governance structures, milestones, communications, risks, dependencies, and escalation pathways.
Serve as the primary implementation contact, fostering trusted client relationships through consultative engagement, proactive communication, and stakeholder alignment.
Translate client goals and business requirements into actionable implementation strategies and operational solutions.
Facilitate project meetings, steering committee updates, and cross-functional stakeholder collaboration sessions across global teams.
Manage implementation lifecycle activities including discovery, solution design, configuration, testing, training, launch, and hyper care support.
Operational Excellence, Innovation & Continuous Improvement
Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience.
Leverage automation, AI-enabled tools, workflow optimization, and data insights to streamline processes and improve business outcomes.
Identify and mitigate implementation risks, operational gaps, and dependencies while maintaining compliance, process integrity, and documentation standards.
Contribute to standardized methodologies, governance practices, templates, and modern project delivery techniques that improve consistency and effectiveness.
Promote a proactive, solutions-oriented mindset by anticipating challenges, driving innovation, and challenging legacy approaches.
Cross-Functional Partnership & Organizational Impact
Partner closely with Client Success, Customer Success, Finance, Legal, Product & Technology, and Supply Chain Management teams to ensure implementation alignment and readiness.
Coordinate global workstreams and manage competing priorities across diverse stakeholder groups and evolving business needs.
Support organizational change management through communication, training, transition planning, and adoption strategies.
Contribute implementation expertise to client/prospect presentations, solution discussions, and RFP business growth opportunities.
Share lessons learned and implementation insights to elevate team performance, strengthen best practices, and support strategic growth initiatives.
Who You Are:
- Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
- Strong communicator with the ability to influence stakeholders at all levels.
- Detail-oriented with a focus on accuracy and compliance.
- Comfortable working across global time zones and adaptable to diverse cultural environments.
- Tech-savvy and eager to leverage automation for process improvement.
Experience You Need:
- Bachelor’s degree.
- 3+ years of experience in client-focused, operational or project management roles.
Proficiency with project management, workflow automation, and collaboration tools (e.g., Monday.com), along with Microsoft Office Suite, Power BI, and other digital productivity platforms.
Formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset but are not required.
- Familiarity with integration protocols (API, SFTP, EDI) and global mobility processes is a plus.
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