Join the Stanley Steemer Team: Providing Unparalleled Customer Service from the Comfort of Your Own Home
Stanley Steemer is a fun, hands-on, team-oriented company that has been family-owned and operated since 1947. We're proud to be a leading provider of cleaning services, and we're now looking for hard-working, motivated individuals to join our team as Full-Time Remote Customer Service Representatives. If you're passionate about delivering exceptional customer service, are tech-savvy, and enjoy working in a fast-paced environment, we want to hear from you!
About Our Company Culture
At Stanley Steemer, we pride ourselves on being a company that values its employees and provides a supportive work environment. As a remote customer service representative, you'll be part of a dynamic team that is dedicated to delivering exceptional customer experiences. Our company culture is built on the principles of teamwork, integrity, and a commitment to excellence.
Key Responsibilities
- Provide exceptional customer service to our clients via phone, email, or chat, responding to their inquiries and resolving any issues in a timely and professional manner.
- Use effective soft-selling and interpersonal communication skills to grow the Stanley Steemer brand and promote our services and products.
- Present and answer questions about our services and products to customers, providing solutions and additional product information as needed.
- Work with multiple computer applications, navigating our CRM system and other software tools to manage customer interactions and resolve issues.
- Multi-task and adapt to changing priorities, maintaining a high level of attention to detail and ensuring that customer needs are met.
- Collaborate with colleagues and other teams to ensure seamless customer experiences and resolve any issues that may arise.
Essential Qualifications
- High School Diploma or General Education Development (GED) certificate.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, business partners, and co-workers.
- Strong PC skills and ability to work with multiple computer applications.
- Willingness to work a flexible schedule, including Saturdays and holidays.
- Ability to multi-task and adapt to changing priorities, maintaining a high level of attention to detail.
- High level of confidence, enthusiasm, and a positive attitude.
Preferred Qualifications
- Prior experience in a call center environment, although not required.
- Experience working with CRM software and other customer service tools.
- Strong problem-solving skills and ability to think critically.
What You'll Need to Succeed
- A reliable computer with a recent operating system and sufficient processing power.
- 2 monitors to enable efficient multitasking.
- High-speed internet connection to ensure stable and efficient communication with customers and colleagues.
- A USB headset for clear and effective communication.
- A quiet and dedicated workspace that is free from distractions.
Training and Onboarding
We offer comprehensive training to ensure that you're equipped to succeed in your role. Our training program is full-time, Monday - Friday, for three weeks, with two available classes monthly. The training schedule is from 9:00 - 5:30 pm EST. During this time, you'll learn about our services and products, our customer service processes, and the software tools you'll be using.
Compensation and Benefits
We offer a competitive salary, with an average hourly rate of $15 - $17. Upon completion of training, you'll receive an hourly rate plus commission. In addition to your compensation, you'll also be eligible for a range of benefits, including:
- Weekly pay.
- Excellent benefits: Medical, Dental, Vision, and Wellness.
- Paid Holidays, Sick Leave, and Vacation.
- Life Insurance + Optional Family Life Insurance.
- Short-term and Long-term Disability.
- 401(k) + Match.
- Discounts on Stanley Steemer Products and Services.
Career Growth Opportunities
At Stanley Steemer, we're committed to helping our employees grow and develop their careers. As a customer service representative, you'll have the opportunity to develop your skills and expertise, and to take on new challenges. We offer a range of career paths and opportunities for advancement, so you can build a fulfilling and successful career with our company.
Why Join Stanley Steemer?
We're proud to be a company with a long history and a strong reputation for excellence. Here are just a few reasons why you might want to join our team:
- We're a family-owned and operated business, with a strong commitment to our employees and our community.
- We're a leading provider of cleaning services, with a reputation for quality and excellence.
- We offer a supportive and dynamic work environment, with opportunities for growth and development.
- We're committed to providing exceptional customer service, and we're looking for team members who share that commitment.
How to Apply
If you're looking for a new challenge and are passionate about delivering exceptional customer service, we want to hear from you! To apply, simply submit your application through our website. Please note that candidates will be required to pass a drug test and criminal background check. We're an Equal Opportunity Employer, and we welcome applications from diverse candidates.
Join our team today and start building a fulfilling and successful career with Stanley Steemer!
Apply Now