Introduction to Teleperformance
Teleperformance is a global leader in digital customer experience solutions, with a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages. We are a hub of innovation and empowerment, where we redefine the future with intelligent, digital-first solutions. Our company thrives on diversity, equity, and inclusion, and we are proud to be a globally certified Great Place to Work in 72 countries.
About the Opportunity
This is a greenfield opportunity for an experienced sales executive to help establish a new sales vertical for Teleperformance, focused on selling cloud-based solutions into new and existing clients. As a Vice President of Business Development for this strategic vertical, you will play a pivotal role in identifying and evaluating new partnerships, building strong relationships, and achieving individual sales targets. You will focus on selling cloud-based solutions that elevate business agility and efficiency, including Cloud-as-a-Service, Contact Center-as-a-Service, Digital Employee Experience-as-a-Service, and IT-as-a-Service.
Key Responsibilities
- Engage your established network to nurture and grow relationships with key clients, understanding their business needs, and positioning cloud solutions accordingly.
- Acquire new clients for cloud services across industry verticals, developing and implementing effective sales strategies to achieve market revenues and maximize market penetration.
- Demonstrate prior knowledge of similar services to effectively position Teleperformance features, benefits, and competitive advantages in the marketplace.
- Develop and implement sales strategies to cultivate partnerships with cloud service providers and technology vendors, enhancing the organization's cloud portfolio.
- Utilize savvy presentation skills to demonstrate cloud-based solutions to clients, addressing their specific requirements and showing the value proposition.
- Actively participate in industry events, conferences, and networking opportunities to build relationships, stay informed about industry developments, and generate leads.
- Lead negotiations for contracts and agreements with clients, ensuring terms are favorable for both parties.
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure alignment and effective communication.
- Conduct market analysis to identify market trends, competitor activities, and emerging opportunities, enhancing business development strategies and engaging potential clients.
- Provide regular reports on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.
- Ensure that all sales activities adhere to industry regulations, compliance standards, and company policies.
- Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships.
- Develop accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.
- Stay up-to-date with changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.
- Achieve revenue targets, meeting or exceeding sales quotas and revenue targets set by the organization.
First-Year Objectives
- Develop a business development strategy to engage identified target lists, based on assigned accounts and utilizing your digital rolodex.
- Generate pipeline and start the process of qualifying at least 1 opportunity per month, 12 opportunities per year, with the formula to close 3-4 deals per year.
- Build confidence and trust with accounts through close partnerships and by repeatedly delivering "as promised."
- Optimize internal relationships with sales support and Client Services.
Essential Qualifications
To be successful in this role, you should have:
- A passion for sales and a drive to succeed in a fast-paced environment.
- A Bachelor's degree or above, with a focus on Business, Marketing, or a related field preferred.
- 8+ years of successful enterprise sales experience selling cloud technology.
- 8+ years of experience in a customer acquisition client-facing role, with experience in account growth and creating strategies that exceed client business goals.
- Experience in the BPO environment, selling cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid).
- Successful experience selling into and presenting to the highest-level decision-makers (C-level Executives).
- Strategic critical thinking skills, with excellent attention to detail.
- Experience in pricing, contract negotiations, and proactive, thoughtful proposals.
- Business development, sales, and origination experience across multiple geographies and multiple industry verticals.
- A robust network of contacts that can be leveraged to open doors and make introductions.
- A good understanding of CX-related digital technologies, with digital transformation knowledge a plus.
- Strong negotiation and business management skills.
- Analytical thinking, proactive attitude, strong written and oral communication skills.
- Excellent interpersonal skills and a teamwork mindset.
- A strong affinity for details, with the ability to be productive and accountable, as well as work under tight deadlines when needed.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a global organization, with a understanding of diverse markets and cultures.
- Knowledge of cloud-based solutions, including Cloud-as-a-Service, Contact Center-as-a-Service, Digital Employee Experience-as-a-Service, and IT-as-a-Service.
- Familiarity with industry trends, competitor activities, and emerging opportunities in the cloud sales market.
- Experience with sales forecasting and pipeline management tools, such as Sales Force.
- Certifications or training in sales, marketing, or a related field.
What We Offer
At Teleperformance, we offer a competitive salary and a comprehensive benefits package, including:
- A dynamic and supportive work environment, with opportunities for career growth and professional development.
- A global reach, with the opportunity to work with clients and colleagues from diverse backgrounds and cultures.
- Access to cutting-edge technology and innovative solutions, including AI, omnichannel solutions, and customer satisfaction tools.
- A robust network of contacts and opportunities for networking and business development.
- A comprehensive training and development program, with opportunities for certification and professional growth.
- A competitive bonus structure, with opportunities for earning incentives and rewards.
- A flexible and remote work arrangement, with the opportunity to work from home or from one of our global offices.
Our Culture and Values
At Teleperformance, we value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and inclusive to all employees. We believe in empowering our employees to be their best selves, and we offer a range of programs and initiatives to support their well-being and career development.
How to Apply
If you are a motivated and results-driven sales professional, with a passion for cloud-based solutions and a drive to succeed in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion
In conclusion, this is a unique opportunity for an experienced sales executive to join a global leader in digital customer experience solutions and play a key role in establishing a new sales vertical. With a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development, this is an exciting chance to take your sales career to the next level. If you have the skills, experience, and passion for sales, we encourage you to apply for this role and join our team of talented and dedicated professionals.
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