Join the Team: Empowering Exceptional Customer Experiences in Travel and Lifestyle Services
At American Express, we're dedicated to creating a global community where colleagues can thrive and make a meaningful impact. As a leading provider of premium financial services, we're committed to delivering world-class customer experiences that exceed expectations. Our Travel Consultants play a vital role in curating unforgettable travel experiences for our premium card members, and we're excited to welcome new talent to our team.
About the Role: Delivering Exceptional Customer Service in Travel and Lifestyle Services
As a Travel Consultant - Travel & Lifestyle Services, you'll be part of our dynamic team, providing top-notch customer service to our premium card members in a high-volume call center environment. You'll have the opportunity to create personalized travel experiences, book domestic and international flights, car and hotel travel arrangements, and communicate new and existing product offerings and value propositions relevant to our card members.
Key Responsibilities:
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
- Delight our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
- Understand our customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand
Requirements and Qualifications: What We Look for in a Travel Consultant
Essential Qualifications:
- 1 year of experience in tourism, travel, hospitality, or cruise and tours
- High-end customer service or sales roles experience
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
- Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism
- Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style
- Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
- You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
Preferred Qualifications:
- Experience working in a hybrid or remote work environment
- Familiarity with travel industry software and systems
- Certifications or training in travel and tourism, such as ARC, IATA, or CLIA
What We Offer: Competitive Compensation, Comprehensive Benefits, and Growth Opportunities
At American Express, we're committed to supporting our colleagues' holistic well-being through comprehensive benefits and programs. Our Travel Consultants can enjoy:
- Competitive base salaries ($20.00 to $28.85 hourly)
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Our Culture and Values: A Workplace Where Everyone Thrives
At American Express, we prioritize creating a diverse and inclusive work environment where everyone feels seen, heard, and valued. Our company culture is built on:
- Integrity
- Respect
- Accountability
- Excellence
- Teamwork
We're committed to fostering a workplace where our colleagues can grow, learn, and thrive. As a Travel Consultant, you'll have the opportunity to develop your skills, expand your knowledge, and make a meaningful impact on our customers' experiences.
How to Apply: Join Our Team and Start Your Journey
If you're passionate about delivering exceptional customer experiences, have a flair for travel and lifestyle services, and are looking for a dynamic work environment, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your journey with American Express.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now