Introduction to arenaflex
arenaflex is a global leader in delivering care, aided by technology to help millions of people live healthier lives. Our organization is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to make a real impact on the communities we serve. At arenaflex, we are restlessly pursuing new ways to operate our service centers, improve our service levels, and help people lead healthier lives. Join us to start making a difference and advancing health equity on a global scale.
About the Role
We are seeking an experienced Data Entry Representative to support our operations in San Juan, PR. As a Data Entry Representative at arenaflex, you will play a critical role in our Quest Diagnostics operations, focusing on Billing Data Entry, Billing Data Acquisition, Manual Mail Returns, and Third-Party Denials processes. This is an excellent opportunity to get your foot in the door with a great company and make a real impact on the lives of people who rely on us for healthcare across the United States.
Primary Responsibilities
- Data entry of billing mnemonics and all required billing information that appears on imaged requisitions, including US postal addresses, medical codes, insurance carrier details, and more
- Follow procedural guidelines to enter information in our systems and answer patient inquiries in a professional and courteous manner
- Navigate multiple computer applications, including MS Word, MS Excel, online applications, and mainframe applications
- Conduct basic research in computer applications to perform data entry tasks, such as addressing, billing codes, and reject codes
- Data entry utilizing templates for letters and other correspondences
- Data Entry/Transfer/Enter received data from Quest Diagnostics in required applications to start the billing cycle
- Research mail returns and update invoices with current information in the appropriate billing system, noting patient bills with actions taken
- Research denied bills due to patient not being covered on the date of service, errors with patient information, or insurance information provided in the claim/bill, and resolve for re-billing
Requirements and Qualifications
To be successful in this role, you will need to meet the following requirements:
Essential Qualifications
- 1 year of data entry experience
- Customer service experience
- Professional proficiency in both English and Spanish
- Proficiency with computers, Windows PC, and web applications, including the ability to navigate and learn new and complex computer system applications
- Ability to work 40 hours/week during standard business operating hours, Monday - Friday from 7:00 am - 4:30 pm, with occasional overtime on weekends and holidays as needed
Preferred Qualifications
- Medical billing experience
- Proven knowledge of medical or health insurance terminology
- Proven solid Microsoft Excel skills
Skill and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong data entry skills, with high accuracy and attention to detail
- Excellent customer service skills, with the ability to communicate effectively with patients and internal stakeholders
- Ability to navigate multiple computer applications and learn new systems quickly
- Strong analytical and problem-solving skills, with the ability to research and resolve issues efficiently
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Data Entry Representative, you will have access to comprehensive training and development programs, including:
- On-the-job training and mentorship
- Professional development opportunities, including workshops and conferences
- Career advancement opportunities, including promotions and lateral moves
Work Environment and Company Culture
At arenaflex, we pride ourselves on our diverse and inclusive work environment. Our company culture is built on the following values:
- Diversity and inclusion, with a commitment to creating a welcoming and inclusive workplace for all employees
- Integrity, with a focus on doing the right thing, even when it's difficult
- Compassion, with a commitment to caring for our patients, customers, and employees
- Innovation, with a focus on finding new and better ways to deliver healthcare services
Compensation and Benefits
As a Data Entry Representative at arenaflex, you will be eligible for a comprehensive compensation and benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan, with company match
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for career advancement and professional development
Conclusion
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Data Entry Representative. At arenaflex, we are committed to helping our employees grow and develop in their careers, while making a real impact on the lives of people who rely on us for healthcare. Apply today to start your journey with arenaflex and take the first step towards a rewarding and challenging career in healthcare operations.
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