Introduction to blithequark and the Industry
At blithequark, we believe that live events have the power to unite people and create unforgettable experiences. With a passion for innovation and a fan-first approach, we are revolutionizing the ticketing industry. Our mission is to simplify and modernize the way people access live events, making it easier for fans to attend their favorite shows and for event organizers to reach their audiences. As a leader in the entertainment ecosystem, blithequark is committed to providing ridiculously good customer service and creating a seamless experience for all users.
About the Role
As a member of our Customer Experience (CX) team, you will be the voice of blithequark, providing top-notch support to our customers through various channels, including phone, email, and chat. You will be responsible for resolving customer issues, staying up-to-date with the latest features and events, and working closely with our Enterprise clients. Our Event Experts are some of the best in the industry, and we are looking for someone who shares our passion for delivering exceptional customer service.
Key Responsibilities
- Provide specialized support for our customers through email, chat, and phone, with a focus on delivering ridiculously good customer service
- Use metrics and consumer insights to help improve blithequark and contribute to the evaluation of your performance and success benchmarks
- Work daily with a range of tools, including Talkdesk, Zendesk, internal admin, Slack, Google business tools, Github, Looker, Jira, and more
- Go above and beyond for our customers, demonstrating a genuine passion for live events and a deep understanding of the value of exceptional customer experiences
- Attend regular 1-on-1 and group strategy meetings to stay informed and aligned with the team's goals and objectives
- As you become an expert in first-point-of-contact support, you will have the opportunity to take on more project work, handling specialized and escalated customer contacts, and contributing to the growth and development of the CX team
Essential Qualifications
To be successful in this role, you will need to have a strong foundation in customer service, a passion for live events, and excellent communication skills. You should be comfortable working in a fast-paced environment, adapting to changing priorities, and using data to inform your decisions. A Bachelor's degree (or equivalent experience) and experience working in customer service are required, with experience in a tech startup or high-volume company being a plus.
Preferred Qualifications
- Experience working in a customer-facing role, with a focus on delivering exceptional service and building strong relationships with customers
- Strong understanding of the value of using data to make intelligent decisions and compelling arguments
- Proficiency in Spanish or other languages is a plus, as we strive to provide support to a diverse range of customers
- Experience working with a range of tools and technologies, including CRM software, helpdesk platforms, and collaboration tools
- A strong work ethic, a positive attitude, and a willingness to learn and grow with the company
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and creatively
- A passion for live events and a deep understanding of the value of exceptional customer experiences
- Ability to work in a fast-paced environment, adapting to changing priorities and deadlines
- Strong technical skills, with the ability to learn and adapt to new tools and technologies
- A positive attitude, a strong work ethic, and a willingness to learn and grow with the company
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a member of our CX team, you will have access to regular training and coaching, as well as opportunities to take on new challenges and responsibilities. You will be encouraged to share your ideas and feedback, and to contribute to the growth and development of the team. With a strong focus on innovation and customer satisfaction, you will be part of a dynamic and fast-paced environment that is always looking for ways to improve and evolve.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in providing a flexible and supportive work environment that allows our employees to thrive and grow. With a range of perks and benefits, including flexible work arrangements, a WFH stipend, and access to a range of tools and technologies, you will be able to work in a way that suits your needs and style. Our team is passionate, driven, and committed to delivering exceptional customer service, and we are looking for someone who shares our values and our passion for live events.
Compensation, Perks, and Benefits
The salary for this role is $22/hr, with actual compensation packages based on a range of factors, including experience, skills, and location. In addition to a competitive salary, you will have access to a range of perks and benefits, including:
- Flexible work environment, with the option to work from home or in the office
- WFH stipend to support your home office setup
- Flexible PTO and up to 16 weeks of paid family leave
- 401(k) matching program and access to a range of health and wellness benefits
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Conclusion
If you are a passionate and driven individual who is looking for a challenging and rewarding role in customer service, we encourage you to apply for this exciting opportunity. As a member of our CX team, you will be part of a dynamic and fast-paced environment that is always looking for ways to improve and evolve. With a strong focus on innovation, customer satisfaction, and employee growth and development, blithequark is the perfect place to build a career and make a real difference in the lives of our customers. Apply now to join our team and become a part of the blithequark family!
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