Desktop Support Technician L2 US

Job title: Desktop Support Technician L2 US in El Paso, TX at Excis Compliance
Company: Excis Compliance
Job description: Job Description:Job Title: Desktop Support TechnicianLocation: Agoura Hills CATravel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)Job Type: Full-TimeWe are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.Key Responsibilities:

• Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)

• Troubleshoot and resolve issues on Windows, macOS, and mobile devices

• Manage hardware refreshes, warranty repairs, and equipment redeployment

• Handle printer installation, configuration, and break/fix support

• Oversee inventory, asset tagging, and depot operations

• Coordinate equipment shipments, returns, and asset reclaim

• Support executive/VIP users and perform AV system health checks

• Provide walk-up support and assist with onboarding new hires

• Maintain asset management systems and provide weekly inventory/outflow reports

• Collaborate with external vendors for hardware repairs and field dispatch

• Ensure all service requests and incidents are tracked and resolved in a timely manner

• Maintain compliance with internal standards and policies

RequirementsRequired Qualifications:

• 3–5 years of experience in IT support roles

• Proficiency with Windows 10, macOS, and Microsoft Office Suite

• Imaging and deploying Windows OS

• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)

• Experience supporting networked printers and AV systems

• Familiarity with asset management and inventory tracking

• Outstanding customer service and interpersonal communication skills

• Strong organizational and multitasking abilities

• Ability to lift and move equipment up to 50 lbs

• Must have a valid driver’s license and access to a personal vehicle

Preferred Qualifications:

• Experience in automotive manufacturing industry preferred

• MCP and/or A+ Certifications

• Experience in a help desk or call center environment

• Skilled in spreadsheet and reporting tools

• Strong written documentation and reporting abilities

• Experience supporting executive-level users

BenefitsWhy Join Us?This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.
Expected salary:
Location: El Paso, TX
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