Join Our Team: Empowering Exceptional Customer Experiences in Healthcare
At Continuum Global Solutions, LLC, we're on a mission to revolutionize customer experience by connecting the right people with innovative solutions. As a leader in customer care services, we partner with top companies worldwide to deliver outstanding results. Our vision is to empower and support our employees to reach new heights while making a global impact. If you're passionate about delivering exceptional customer service, we're excited to invite you to join our team as a Bilingual Healthcare Customer Service Representative.
About Our Company and the Role
Faneuil, a Continuum Global Solutions LLC company, is seeking a highly skilled and empathetic Bilingual Healthcare Customer Service Representative to support our client's healthcare services. As a remote representative, you'll be the face of our company, providing top-notch service to US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plans. This is a 100% remote opportunity based in Texas, with scheduled work hours based on the Pacific time zone.
Key Responsibilities
- Answer inbound calls in both English and Spanish from US customers, addressing their questions and concerns regarding healthcare benefits.
- Actively listen to customers to understand their concerns and build a rapport that makes them feel heard and cared for.
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, and member handbooks.
- Guide callers through troubleshooting and navigating self-service options using our company site and/or products and services.
- Utilize client-specific knowledge systems to research and review multiple documents, ensuring compliance with government audits.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types as business needs change and flex support in those areas.
Essential and Preferred Qualifications
To succeed in this role, you'll need:
- A high school diploma or equivalent and be at least 18 years old.
- Fluency in both English and Spanish.
- A minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service).
- Medicare and/or Medicaid experience is a plus.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High computer proficiency and navigation of multiple applications.
- Willingness to work any shift between 10:00 am - 1:00 am, 7 days a week, Eastern Standard Time, including holidays and weekends.
Skills and Competencies Required for Success
To excel in this role, you'll need to possess:
- A customer-focused personality and a desire to help people.
- A professional, positive attitude and courteous telephone etiquette.
- The ability to work in a fast-paced environment and adapt to changing business needs.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Work Environment and Company Culture
As a remote representative, you'll work from the comfort of your own home, with a dedicated, quiet, and secured workspace. Our company culture is built on a can-do attitude, where we work together to make the ordinary exceptional. We offer a flexible work environment, with opportunities for professional growth and development.
Work at Home Requirements
- High-Speed Internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services).
- A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- A dedicated, quiet, and secured workspace with no distractions.
- A USB wired headset with noise-canceling microphone.
Compensation, Perks, and Benefits
We offer a competitive salary of $16 per hour for bilingual Spanish speakers, plus overtime during peak needs. You'll also have access to:
- Up to 50% of your pay immediately after your shift.
- Health Insurance (Medical, Dental, Vision) and other benefits.
- Pet Insurance.
- Paid, virtual training.
- A remote work environment.
- Opportunities for professional development.
Career Growth Opportunities and Learning Benefits
At Continuum Global Solutions, we're committed to helping our employees grow and develop in their careers. As a Bilingual Healthcare Customer Service Representative, you'll have opportunities to:
- Develop your skills and expertise in healthcare customer service.
- Advance to leadership roles or specialize in specific areas.
- Participate in ongoing training and development programs.
Why Join Our Team?
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we want to hear from you. Our company culture is built on a foundation of empathy, integrity, and innovation, and we're committed to making a positive impact in the healthcare industry.
Apply today and let's build the future together!
Continuum Global Solutions is an Equal Opportunity Employer, and we consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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