Are you a fluent Spanish and English speaker with a passion for helping people navigate the complexities of retirement planning? careerzynith is searching for dedicated, customer-obsessed professionals to join our inbound Contact Center team as a Bilingual Customer Service Representative specializing in 401(k) plan administration. This is a fully remote opportunity that allows you to work from the comfort of your home while making a meaningful impact on the financial well-being of clients across the United States.
At careerzynith, we believe that every dollar saved represents not just money, but the time, effort, and dreams of hardworking individuals. Our mission is to safeguard those savings with integrity, honesty, and transparency, helping our clients build a brighter financial future. As a 401(k) Customer Service Specialist, you will be at the forefront of this mission, delivering exceptional service and education to participants who rely on us to help them understand and manage their retirement benefits.
This is more than a typical call center job. As a Bilingual Customer Service Representative at careerzynith, you will be the trusted first point of contact for participants calling about their 401(k) accounts. You will handle between 20 and 40+ inbound calls per day, providing clear, accurate, and compassionate guidance on plan administration, contribution questions, loan requests, distribution inquiries, compliance regulations, and general account navigation. Your ability to communicate fluently in both Spanish and English will allow you to serve a diverse client base and ensure every caller receives the same high standard of care, regardless of their preferred language.
This position reports directly to the Customer Service Manager and is a full-time, direct hire role. There are no supervisory responsibilities, but there are abundant opportunities for professional growth, skill development, and long-term career advancement within careerzynith.
The careerzynith Contact Center operates Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, 7:00 a.m. to 7:00 p.m. Central Time, and 6:00 a.m. to 6:00 p.m. Mountain Time. Your journey with us will begin with a comprehensive, paid training program designed to set you up for success:
As a Bilingual Customer Service Representative at careerzynith, your daily responsibilities will include:
To thrive in this role, you will need to bring the following:
While not required, the following experience will make you a standout candidate:
A High School Diploma or GED is required. Additional coursework or degrees in business, finance, communications, or related fields are a plus but not mandatory.
Because this is a fully remote position, careerzynith requires that all associates maintain a professional, distraction-free home workspace. Specifically, you will need:
Location Eligibility: Due to state registration requirements, this position is open only to candidates who currently reside in and will work from one of the following states: Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, New Jersey, North Carolina, Ohio, Oklahoma, Tennessee, or Texas. No exceptions will be made, and no relocation assistance is available. Candidates must also be eligible to work in the United States without employment sponsorship.
At careerzynith, we believe in rewarding talent and investing in our people. This role offers a competitive hourly base pay rate of $21.00 per hour upon successfully passing our language assessment within 90 days of hire. In addition to base pay, our comprehensive total rewards package includes:
careerzynith is more than a workplace — it is a community built on shared values and a unified mission. Our culture is anchored by what we call The Power of WE:
We are committed to fostering an inclusive, diverse, and supportive environment where every team member can thrive. careerzynith is proud to be an Equal Opportunity Employer, and we strictly prohibit discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, mental or physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
When you join careerzynith, you are joining a company that invests in your long-term success. From day one, you will receive hands-on training, ongoing coaching, and clear pathways for advancement. Many of our leaders started in exactly this role, and we take pride in promoting from within whenever possible. As you build expertise in 401(k) administration, you will have opportunities to move into senior specialist roles, team lead positions, quality assurance, training, or management tracks.
We also support continuing education through our tuition reimbursement program, professional certifications, and access to industry conferences. Whether your goal is to deepen your knowledge of retirement planning, develop leadership skills, or explore other areas of financial services, careerzynith will be your partner every step of the way.
Working as a Bilingual Customer Service Representative at careerzynith is a chance to do work that truly matters. Every call you take is an opportunity to help someone understand their retirement benefits, resolve a stressful issue, or plan for a more secure future. Many of the participants you serve are at pivotal moments in their lives — preparing for retirement, navigating a job change, or planning for a family — and your support can make all the difference.
If you are a motivated, empathetic, and bilingual professional who takes pride in delivering excellent customer service, we encourage you to apply. Bring your skills, your dedication, and your desire to make an impact — and let careerzynith provide the platform, training, and support you need to build a rewarding career.
Ready to take the next step in your career? Submit your application today and join a team that values your contributions, respects your individuality, and empowers you to grow. careerzynith is an equal opportunity employer, and we welcome candidates from all backgrounds who meet the qualifications listed above. We look forward to learning more about you and welcoming you to the careerzynith family.
Apply for this job