FMX is a cloud-based software company specializing in facility maintenance and management solutions. They are seeking an Associate Product Manager to collaborate with various teams to deliver solutions for strategic accounts, ensuring alignment with customer expectations and the company's long-term product strategy.
Responsibilities
- Focus on key accounts and integrations
- Maintain a clear, prioritized list of key account needs for product enhancements and integrations
- Partner with Sales, Customer Success, and key customers to gather, clarify, and refine requirements determining the "why" behind each request
- Translate customer needs into structured solutions, documenting assumptions, constraints, data flows, and requirements
- Support integration scoping by working with customers and Engineering to understand APIs, data mappings, and system behaviors, then document them in clear, accessible language
- Collaborate with Engineering and project management to ensure scoped work is realistic, broken into small testable increments, and aligned with agreed timelines
- Track deadlines and commitments for key accounts, escalate risks early, and keep stakeholders aligned on scope, milestones, and design decisions
- Ask probing questions to uncover root problems and reframing requests into clear problem statements
- Identify "quick win" approaches using existing FMX capabilities, and flag when product changes are truly needed
- Propose strategic changes that serve multiple key accounts at once, focusing on improvements with broad impact
- Build internal documentation, playbooks, and templates that make solution design, integration scoping, and key‑account support more consistent and scalable
- Support pre‑sales conversations by helping Sales and Solutions articulate what is possible, what is not, and what would require new product work
Skills
- The ability to draw on previous experience in customer or internal stakeholder facing roles in order to effectively scope projects, clarify requirements, and deliver on commitments
- Experience communicating with professional poise to quickly build rapport with customers and prospects in order to represent the brand clearly and confidently while leading calls
- Demonstrates a deep customer curiosity by investigating the 'why' behind a customer request in order to turn feedback into well defined problem statements
- Maintains a strong technical curiosity or familiarity regarding APIs and data structures, with an interest in understanding how complex systems and integrations fit together
- Actively embraces modern productivity tools and AI to streamline workflows, analyze information, and improve communication. Approaches customer requests through structured problem solving, using a step-by-step approach to identify root causes and dependencies to propose realistic, actionable solutions rather than open ended ideas
- Manages projects and deadlines with precision, balancing multiple customer commitments, solution efforts, and integrations while working in close partnership with project management
- Exhibits creativity within existing constraints, finding innovative ways to use current platform configurations before pursuing new development
- Upholds meticulous attention to detail when documenting requirements, assumptions, edge cases, and success metrics in SOWs and integration scopes
- Thrives in a highly collaborative environment, navigating diverse perspectives across Sales, Customer Success, Solutions, and Engineering to reach a unified recommendation
- A match with our core pillars: Teamwork, Excellence, and Integrity
Benefits
- 100% company-paid health, dental, vision, long and short term disability, and life insurance
- Home office stipend: We'll give you everything necessary to do your job (company-sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture, and accessories. You will also get $60/month toward your home internet connection
- Generous PTO and UTO (unplanned time off) policies: If you're sick, why should that cut into your vacation time?
- Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines
- You can wear jeans and tees: Feel free to keep it casual, we do.
- You'll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
- 401(k) and medical / dental / vision / short and long term disability / life insurance
Company Overview
FMX enables facilities managers to more efficiently and effectively track work orders, schedule resources, and plan maintenance. It was founded in 2012, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.gofmx.com/.Company H1B Sponsorship
FMX has a track record of offering H1B sponsorships, with 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.
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