Experienced Worklife Customer Support Associate – Employee Assistance Program

At blithequark, we're dedicated to building a world of health around every consumer, surrounding ourselves with passionate colleagues who are committed to transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. With heart, we do it all, every day. Job Summary We're seeking an experienced Worklife Customer Support Associate to join our Employee Assistance Program team at blithequark. As a key member of our team, you will coordinate Worklife, employee assistance, and management consultant resources, reviewing member needs and communicating relevant services and resources. You will also administer policies and procedures for the Employee Assistance Program Worklife area, supporting organizational objectives. If you're passionate about delivering exceptional customer support and making a positive impact on people's lives, we encourage you to apply. Key Responsibilities • Execute routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers. • Follow area protocols, standards, and policies to provide effective and timely support. • Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case. • Respond to member inquiries about services, requests, and resources for life skills. • Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. • Take direction to execute techniques, processes, and responsibilities. Essential Qualifications • 1+ year of experience with customer service in a call center environment. • 1+ year of experience in a social, psychological, or human service field providing client support. • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.). Preferred Qualifications • 1+ year of experience in behavioral health. • Working knowledge of problem-solving and decision-making skills. • Strong communication and interpersonal skills. • Excellent organization and time management skills. • Demonstrated ability to display empathy and patience in member-facing conversations. • Bachelor's degree. Education • High school diploma or GED. Work Environment and Culture At blithequark, we value diversity, equity, and inclusion. Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where every colleague feels valued and belongs. We prioritize the physical, emotional, and financial wellness of our colleagues and their families, offering a comprehensive and competitive mix of pay and benefits. Great Benefits for Great People We take pride in our benefits package, which includes: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. Compensation The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above. Career Growth Opportunities and Learning Benefits At blithequark, we invest in our colleagues' growth and development, offering opportunities for career advancement, training, and education. Our colleagues have access to a range of learning resources, including online courses, workshops, and mentorship programs. If you're passionate about delivering exceptional customer support and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please through our website, and we'll review your qualifications and experience. We look forward to hearing from you! Application Window We anticipate the application window for this opening will close on: 09/11/2025 Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.