Experienced Tier 1 Support Specialist (Remote - Customer Service) at blithequark

Are you a customer service rockstar with a passion for technical support? Do you thrive in fast-paced environments and enjoy helping others? Look no further! blithequark is seeking a talented Tier 1 Support Specialist to join our growing team of customer support professionals. As a key member of our 24/7/365 support team, you will play a critical role in delivering exceptional customer experiences and helping us continue to grow and innovate in the healthcare technology industry. About blithequarkblithequark is a leading provider of unified healthcare communication solutions, featured on the Inc.5000 list as one of the fastest-growing private companies in America. With an 88% growth rate over the past three years, we are committed to accelerating speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. Our mission is to advance patient care and clinical workflows, and we are seeking talented individuals like you to help us achieve our vision. Position OverviewAs a Tier 1 Support Specialist at blithequark, you will be responsible for providing exceptional customer support to our end-users, including physicians, nurses, and system administrators.You will be the primary point of contact for customer inquiries, issues, and feedback, and will work closely with our customer success, integration, and technical teams to resolve complex technical issues. Your strong technical aptitude, excellent communication skills, and ability to work in a fast-paced environment will enable you to provide timely and effective support to our customers. Key Responsibilities* Field incoming client communications via phone, chat, and our online customer portal* Help end-users administer their blithequark applications* Train end-users on how best to use blithequark's phone, mobile, and web applications* Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue* Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of blithequark's end-users* Build and revise new user accounts based on established standards and best practices* Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues* Collaborate with other blithequark teams on escalated technical issuesWhat We're Looking For* Strong technical aptitude and ability to learn new technologies quickly* Excellent written and verbal communication skills* Excellent analytical and troubleshooting skills* Ability to work in a fast-paced environment and successfully prioritize competing tasks* High customer empathy and exceptional customer service skills* Access to high-speed internet* Ability to work some holidays and one weekend day* Willingness to work days, evenings, or overnights and/or weekends* Strong problem-solving skills and ability to think critically* Ability to work independently and as part of a teamWhat We Offer* Competitive hourly rate of $19/hour* Comprehensive benefits package, including health, dental, vision, life, and disability insurance options* 401K plan with match and immediate vesting* 17 company holidays, 2 floating holidays, and competitive paid time off policy* Internal advancement opportunities and professional growth* Remote-first work environment with flexible scheduling* Opportunity to work with a leading provider of unified healthcare communication solutionsWhy Join blithequark?* Be part of a fast-growing company that is changing the face of healthcare technology* Work with a talented team of professionals who are passionate about delivering exceptional customer experiences* Enjoy a comprehensive benefits package and competitive compensation* Have the opportunity to grow and develop your skills and career* Make a real difference in the lives of healthcare professionals and patientsIf you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.