Experienced SAP Concur Customer Experience Manager (CXM) – Government Travel and Expense Solutions

At blithequark, we're on a mission to revolutionize the way government agencies manage their travel and expense processes. As a leading provider of innovative solutions, we're seeking an experienced SAP Concur Customer Experience Manager (CXM) to. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. About blithequark blithequark is a cutting-edge technology company that specializes in providing end-to-end solutions for government agencies. Our team of experts has a deep understanding of the complexities involved in managing travel and expense processes, and we're committed to helping our clients streamline their operations and improve their bottom line. With a strong focus on customer satisfaction, we're dedicated to delivering world-class solutions that meet the unique needs of our government clients. Job Description As a SAP Concur Customer Experience Manager (CXM) at blithequark, you'll play a critical role in fostering trusted relationships between our government stakeholders, customers, and internal product teams. Your primary responsibility will be to drive product adoption and ensure world-class customer experiences through expert guidance and collaboration with cross-functional teams. Key Responsibilities * Serve as the primary liaison between Federal Government stakeholders, government customers, and internal product teams * Foster trusted relationships and drive product adoption through expert guidance and collaboration with cross-functional teams * Leverage expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development * Lead customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation within an agile environment * Collaborate with cross-functional teams to identify and prioritize customer experience improvements * Develop and implement strategies to improve customer satisfaction and loyalty * Analyze customer feedback and data to inform product development and improvement initiatives * Provide training and support to customers on SAP Concur Travel and Expense modules Essential Qualifications * At least 3 years of experience with SAP Concur configuration and administration * At least 5 years supporting Federal Government agencies on a Travel and Expense management platform * Implementation of SAP Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support * Proficiency in the understanding of Concur Request, Travel and Expense modules * Hands-on experience setting up audit rules, approval workflows, and role-based permissions * Familiarity with expense policies, compliance, and finance/AP processes * Excellent facilitation skills for both technical workshops and user training sessions * Ability to work independently while engaging cross-functional stakeholders Preferred Qualifications * Experience integrating SAP Concur with ERP or HRIS systems * SAP Concur certification(s) * Prior experience in change management and process optimization * Experience working with organizations migrating from manual or paper-based systems * Travel industry experience * FTR/JFTR knowledge Clearance * Able to obtain MBI Clearance What We Offer * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative solutions * Flexible work arrangements and remote work options If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Disclaimer Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and blithequark believes it to correctly reflect the job opportunity.