Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) at blithequark

Are you a highly motivated and detail-oriented Pharmacy Technician looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer service and a commitment to quality? If so, we invite you to join blithequark as an Experienced Pharmacy Technician – Clinical Customer Care (Remote in AZ) and be a part of our dynamic team that is revolutionizing the way people access healthcare. About blithequark blithequark is a leading provider of innovative healthcare solutions, dedicated to making a positive impact on people's lives. Our mission is to provide exceptional customer service, deliver high-quality products, and foster a culture of excellence and collaboration. As a Pharmacy Technician – Clinical Customer Care, you will play a critical role in supporting our customers and ensuring their satisfaction with our services. Responsibilities As an Experienced Pharmacy Technician – Clinical Customer Care, you will be responsible for: * Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services * Communicating with providers to obtain new written English-language prescriptions or refill requests and verifying that the information is complete and accurate * Learning pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules, and regulations * Maintaining confidentiality of all customer information while working autonomously and proactively identifying areas in need of improvement in a fast-paced environment * Collaborating with teammates and other members of the pharmacy team as needed to maintain customer satisfaction * Working a flexible schedule, including shifts that may start and end outside of normal shift hours, including weekends * Supporting customers via phone and/or chat by answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintaining metrics as assigned * Serving customers in a timely manner to ensure we are maximizing our relationship with them * Triaging insurance claim issues with the customer within the scope of the CCC tech role * Advising customers on the status of their prescription or their upcoming shipments * Performing account adjustments and transferring calls to the pharmacist when necessary * Providing our customers with technical support when navigating pharmacy.amazon.com * Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary * Making outbound calls for a variety of purposes, including situations deemed urgent by leadership * Supporting Customer Care agents by answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintaining metrics as assigned * Assisting Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge * Acting as the primary point of contact for escalated calls by Customer Care Representatives, handling escalated calls, and following through until resolution has been met * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Adjusting to support various business lines based on shifting business needs and customer support demands, which may require cross-training Requirements To be successful in this role, you will need to possess: * An active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment * A high school or equivalent diploma * 6+ months of experience working with computer and web-based tools * Experience multitasking with phone and computer skills Nice-to-haves While not required, the following qualifications would be beneficial: * National Pharmacy Technician Certification (PTCB or NHA) * 1+ year of phone or customer service experience * Excellent communication skills (spoken and written) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience navigating and troubleshooting technical issues * 6+ months of experience working in a pharmacy-related role * Experience recognizing and identifying patient medications * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality What We Offer As a Pharmacy Technician – Clinical Customer Care at blithequark, you will enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and supportive work environment * Flexible scheduling to accommodate your needs * A comprehensive training program to ensure your success * Recognition and rewards for outstanding performance * A commitment to work-life balance and employee well-being If you are a motivated and detail-oriented Pharmacy Technician looking for a challenging and rewarding role, please including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Disclaimer blithequark is not responsible for any errors or omissions in the job posting. The job posting is subject to change without notice.