Experienced Patient Advocate Representative – Delivering Exceptional Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark At blithequark, we are revolutionizing the way we approach patient care, particularly in the realm of chronic care management. Our innovative approach is centered around providing top-notch, patient-centric services that make a tangible difference in the lives of our patients. We are now seeking dedicated and compassionate individuals to as Patient Advocate Representatives in our Patient Support Department. If you are passionate about delivering exceptional customer service, thrive in fast-paced environments, and are committed to making a positive impact, we encourage you to explore this exciting opportunity. About the Role As a Patient Advocate Representative at blithequark, you will be at the forefront of our call center operations, ensuring that every interaction with our patients is met with empathy, understanding, and professionalism. Your primary focus will be on providing first-class customer service, handling patient inquiries, resolving issues, and ensuring the timely and accurate processing of reorders. You will also play a crucial role in maintaining up-to-date documentation, verifying insurance coverage, and providing cross-functional support to various business units within our organization. Key Responsibilities Obtain and process authorizations for reorders in a timely and efficient manner. Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation. Verify that patients have all required medical documentation to permit billing of services as assigned. Maximize patient retention through effective communication and cross-selling strategies via phone. Handle inbound and outbound calls from patients, physicians, and referral sources to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage. Audit the configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities. Maintain a strong understanding of medical documentation, insurance requirements, and company procedures. Ensure confidentiality and handle sensitive information with discretion at all times. Maintain regular, predictable, and consistent attendance, with flexibility to meet the needs of the department, including potential evening and weekend availability. Qualifications and Skills To excel in this role, you will need to possess a combination of essential qualifications and skills, including: A minimum of a high school diploma or GED equivalent. Preferred customer service experience, with a proven track record of delivering exceptional service in a fast-paced environment. Proficient computer literacy, including strong keyboarding skills and the ability to accurately key data while maintaining strong listening skills. Strong attention to detail, multi-tasking, communication, and organizational skills. Exceptional phone and email etiquette, with the ability to communicate effectively with patients, physicians, and other stakeholders. Preferred Qualifications While not required, the following qualifications are highly desirable: Previous experience in a call center or customer service environment, particularly in healthcare. Knowledge of medical terminology and insurance billing processes. Experience with electronic health records (EHRs) and other healthcare software applications. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Patient Advocate Representative, you will have access to ongoing training and professional development opportunities, designed to enhance your skills and knowledge in customer service, healthcare, and patient advocacy. Our goal is to empower you to succeed in your role and provide a foundation for future career advancement within our organization. Work Environment and Culture blithequark is dedicated to fostering a positive and inclusive work environment, built on our core values of certainty, compassion, and advancement. We believe in creating a culture that is collaborative, supportive, and patient-centric, where every employee feels valued and empowered to make a difference. As a remote worker, you will be part of a dynamic team that is committed to delivering exceptional patient care and customer service, while enjoying the flexibility and autonomy of working from home. Compensation and Benefits blithequark offers a competitive compensation package, including a comprehensive benefits program, designed to support the well-being and financial security of our employees. While specific details of our compensation and benefits package are not included here, we invite you to explore this opportunity further and discuss your individual needs and expectations with our recruitment team. Conclusion If you are a motivated and compassionate individual, passionate about delivering exceptional customer service and making a positive impact in the lives of patients, we encourage you to apply for this exciting opportunity at blithequark. As a Patient Advocate Representative, you will be part of a dynamic team that is dedicated to redefining chronic care management and providing top-notch patient care. Join us in our mission to make a difference, and take the first step towards a rewarding and challenging career in customer service and patient advocacy.