Experienced Part-time bolthires Chat Online Support Representative – Remote Opportunity at blithequark

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting part-time opportunity at blithequark as an bolthires Chat Online Support Representative. With a competitive salary and comprehensive benefits package, this role offers the perfect blend of flexibility, challenge, and growth. About blithequarkblithequark is a leading innovator in the [industry/field], dedicated to empowering individuals and organizations to achieve their full potential.Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a part-time bolthires Chat Online Support Representative, you'll be an integral part of our team, working closely with customers, colleagues, and stakeholders to provide top-notch support and drive business growth. Job SummaryWe're seeking a highly motivated and customer-centric individual to as a part-time bolthires Chat Online Support Representative.In this role, you'll provide exceptional support to customers via email, phone, and chat, resolving issues, answering questions, and delivering a world-class experience. With a strong focus on communication, problem-solving, and teamwork, you'll be an invaluable asset to our team and a key contributor to our mission. Key Responsibilities* Support Ticket Triage: Review and prioritize incoming support tickets, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.* Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information. * Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.* Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. Essential Qualifications* At least 1 year of client-facing customer support experience* bolthires Office, Excel, and other relevant software skills* Healthcare background/terminology experience* Great communication and ability to multitaskPreferred Qualifications* Bachelor's degree* Zoho Desk experienceSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced, dynamic environment* Strong attention to detail and organizational skills* Ability to multitask and prioritize tasks effectively* Strong customer service skills and a customer-centric mindsetCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their skills and careers.As a part-time bolthires Chat Online Support Representative, you'll have access to:* Ongoing training and development opportunities* Mentorship and coaching from experienced colleagues* Opportunities for career advancement and professional growth* A comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matchingWork Environment and Company Cultureblithequark is a remote-friendly company, and this role is fully remote.As a part-time bolthires Chat Online Support Representative, you'll work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of inclusivity, respect, and open communication, and we're committed to creating a work environment that's supportive, empowering, and fun. Compensation and Benefits* Competitive salary: $20-24/hour* Comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching* Paid sick leave and/or other paid time off as provided by applicable lawIf you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity at blithequark.Please apply including your resume and a cover letter, to. We can't wait to hear from you!