Experienced Mandarin-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California

Are you a highly skilled and compassionate Mandarin-English bilingual professional seeking a challenging and rewarding role in the healthcare industry? Do you possess excellent communication and problem-solving skills, with a passion for delivering exceptional customer service? If so, we invite you to join the dynamic team at blithequark as a Mandarin-English Bilingual Healthcare Customer Service Representative. About blithequark blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of patients and families across the United States. Our mission is to deliver high-quality, patient-centered care with compassion, empathy, and understanding. As a remote-based organization, we offer a flexible and supportive work environment that allows our team members to thrive and grow in their careers. Job Summary As a Mandarin-English Bilingual Healthcare Customer Service Representative at blithequark, you will play a vital role in providing exceptional customer service to our patients, families, and healthcare providers. You will be responsible for responding to customer inquiries, resolving issues, and promoting our services in a professional and courteous manner. This is an exciting opportunity to join a dynamic team and make a meaningful contribution to the healthcare industry. Key Responsibilities * Respond to customer inquiries via phone, email, and chat in Mandarin and English * Resolve customer complaints and issues in a timely and professional manner * Provide accurate and up-to-date information about blithequark's services and policies * Promote blithequark's services and products to patients, families, and healthcare providers * Collaborate with internal teams to resolve customer issues and improve customer satisfaction * Maintain accurate records of customer interactions and issues * Participate in ongoing training and professional development to enhance customer service skills and knowledge * Meet or exceed performance metrics and quality standards Essential Qualifications * 2+ years of experience in customer service or a related field * Strong Mandarin and English language skills, with the ability to communicate effectively in both languages * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications * Experience in the healthcare industry or a related field * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Experience with customer relationship management (CRM) software and other technology platforms * Strong knowledge of healthcare policies, procedures, and regulations * Ability to work in a remote environment with minimal supervision Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information * Strong knowledge of healthcare policies, procedures, and regulations * Ability to work effectively in a remote environment with minimal supervision Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. We offer a range of opportunities for professional development, including: * Ongoing training and professional development programs * Mentorship and coaching from experienced team members * Opportunities for advancement and career growth * Access to industry-leading technology and tools * Collaborative and supportive work environment Work Environment and Company Culture blithequark is a remote-based organization, with a flexible and supportive work environment that allows our team members to thrive and grow in their careers. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is inclusive and respectful of all individuals. Compensation, Perks, and Benefits We offer a competitive compensation package, including: * Competitive salary and benefits * Comprehensive health insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and remote work options * Access to industry-leading technology and tools * Collaborative and supportive work environment If you are a highly skilled and compassionate Mandarin-English bilingual professional seeking a challenging and rewarding role in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.