Experienced Live Chat Customer Service Advisor – Remote Work Opportunity with blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's team as an Experienced Live Chat Customer Service Advisor. This is an exciting opportunity to work from home, providing top-notch support to our customers while enjoying a flexible schedule and competitive compensation. About blithequarkblithequark is a leading provider of innovative solutions for the education sector.Our mission is to empower educators and learners to achieve their goals through cutting-edge technology and data-driven insights. With a global presence in 80 countries and over 150 million users, we are committed to building a better educational experience for everyone. The OpportunityAs a Live Chat Customer Service Advisor at blithequark, you will be part of our Student Success team, which provides virtualized support and technology-enabled solutions to progressive institutions worldwide. Our platform enables institutions to deliver services efficiently and sustainably, improving student engagement and accelerating learning.We are looking for a skilled professional to and contribute to our mission of building a better educational experience. Primary ResponsibilitiesAs a Live Chat Customer Service Advisor, your primary responsibilities will include:* Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries* Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently* Handling and resolving situations with customers in a timely and effective manner* Assisting management with special projects relating to customer service* Responding to all inbound chats and assisting management for the entire shift, with the exception of assigned break times* Handling multiple job tasks at one time and escalating issues in a timely mannerRequirementsTo be successful in this role, you will need to possess the following qualifications and skills:* A minimum of 3 months of live chat experience* Ability to pass a typing speed test and type 50 WPM* At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent* Ability to sit and work at a desk and on the computer for extended periods of time* Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift* Ability to take inbound (voice) phone calls in a conversation-heavy environment* Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)* High School diploma or GED* Must be at least 18 years old* Ability to work a variable schedule, including evenings and weekends, based on call center needs* Proficient with bolthires Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills* Must reside within an approved state Must be able to work from home with the following internet requirements:+ High-speed Internet Connection (Cable, Fiber, DSL)+ Mobile Broadband is not supported (satellite, wireless/cellular hotspot service, and point-to-point internet service)+ 40 Mbps Download+ 15 Mbps Upload+ 100ms Ping or less+ Jitter: 40 MS or less+ Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)BenefitsAs a Live Chat Customer Service Advisor at blithequark, you can expect:* A competitive salary* Flexible scheduling to accommodate your needs* Opportunities for career growth and professional development* A dynamic and inclusive work environment* A comprehensive benefits package, including health insurance, paid time off, and moreIf you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.Please visit our website at [www.blithequark.com]( to learn more about our company and our career opportunities. !Note: * Approved states may vary depending on the specific requirements of the role. Please contact our recruitment team for more information.