Experienced Live Chat Agent – Remote Work Opportunity with blithequark

Are you a customer-focused individual with excellent written communication and problem-solving skills? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark's remote support team as a Live Chat Agent. This role is perfect for someone who is motivated, adaptable, and passionate about delivering exceptional customer experiences. About blithequark blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and organizations to achieve their full potential. Our team is comprised of talented professionals who share a common goal: to make a positive impact in the lives of our customers and the communities we serve. As a Live Chat Agent at blithequark, you will be part of a dynamic and supportive team that values collaboration, creativity, and continuous learning. Responsibilities As a Live Chat Agent at blithequark, you will be responsible for providing exceptional customer support through live chat interactions. Your primary duties will include: * Handling inbound live chat inquiries from customers in a timely and professional manner * Providing accurate product/service information and resolving customer concerns * Escalating complex issues to the appropriate department when necessary * Maintaining detailed records of customer interactions in CRM systems * Meeting individual and team performance targets, including response time and customer satisfaction * Collaborating with teammates to improve customer support processes * Upholding a positive and professional brand voice in all communications Key Performance Indicators (KPIs) * First Response Time (FRT): Respond to customer inquiries within 30 seconds * Resolution Rate: Resolve customer issues on the first contact 80% of the time * Customer Satisfaction (CSAT): Achieve a CSAT score of 90% or higher * Average Handle Time (AHT): Handle customer interactions within 5 minutes Qualifications To succeed as a Live Chat Agent at blithequark, you will need: * High school diploma or equivalent; college coursework a plus * Previous experience in customer service, live chat, or call center preferred * Excellent written communication and problem-solving skills * Strong multitasking ability with attention to detail * Comfortable using live chat platforms, CRM tools, and basic office software * Ability to work independently in a remote environment with reliable internet access Essential Skills and Competencies * Excellent written communication and problem-solving skills * Strong multitasking ability with attention to detail * Ability to work independently in a remote environment with reliable internet access * Comfortable using live chat platforms, CRM tools, and basic office software * Strong customer service skills with a focus on empathy and patience * Ability to adapt to changing priorities and deadlines * Strong analytical and critical thinking skills Preferred Qualifications * Previous experience in a similar role or industry * Familiarity with CRM systems and live chat platforms * Basic knowledge of HTML and CSS * Experience with social media and online communities * Certification in customer service or a related field Benefits As a Live Chat Agent at blithequark, you will enjoy a range of benefits, including: * Remote work with flexible scheduling * Health, dental, and vision insurance * Paid time off and holidays * Career growth and development opportunities * Access to ongoing training and professional development programs * Recognition and rewards for outstanding performance Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Collaboration: We believe in working together to achieve common goals. * Innovation: We encourage creativity and experimentation to drive innovation and growth. * Empathy: We prioritize empathy and understanding in all our interactions. * Continuous Learning: We invest in ongoing training and professional development to stay ahead of the curve. Compensation and Perks As a Live Chat Agent at blithequark, you can expect a competitive salary and a range of benefits, including: * Competitive hourly rate * Overtime pay for hours worked beyond 40 hours per week * Bonus structure based on individual and team performance * Access to employee discounts and perks * Recognition and rewards for outstanding performance If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Live Chat Agent role at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you!