Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of personalized health and benefits solutions, as a Health Assistant/Healthcare Customer Service Representative. At blithequark, we're on a mission to empower every person to live their healthiest life. Our team of dedicated professionals is committed to providing exceptional service, empathy, and expertise to help individuals navigate the complexities of the healthcare system. As a Health Assistant/Healthcare Customer Service Representative, you'll play a critical role in delivering interventions, driving better client outcomes, and making a lasting impact on the lives of our members. A Day in the Life... As a Health Assistant/Healthcare Customer Service Representative, you'll have the opportunity to work with a diverse range of members, each with unique needs and challenges. Your day will be filled with a variety of tasks, including: * Delivering interventions to support members in navigating the complex healthcare system * Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and access the right clinical resources * Leverage technology and internal resources to help understand members' paths, actions needed, and next steps * Drive better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage and process errors, and optimizing their benefit packages and third-party vendors * Collaborate with internal teams to ensure seamless communication and delivery of services Key Responsibilities: * Deliver high-quality customer service to members via phone and digital messaging * Provide education and support to members on their health benefits and care plans * Identify and address barriers that prevent members from accessing necessary care * Collaborate with internal teams to ensure seamless communication and delivery of services * Leverage technology and internal resources to drive better client outcomes * Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices Qualifications: * Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience * Relevant background experience can include, but is not limited to: + Insurance setting + Telephonic customer service + Medical office + Health Plan + Social services + Behavioral health + Counseling + Healthcare coordination + Pharmacy tech + Benefits specialist + Health coach + Case management + Exercise and health education * Highly agile and comfortable in a high-paced, innovative, technology-driven environment * Knowledge of consumer health plans and terminology * Understanding of how patients use and access healthcare * Ability to thrive in a performance-based environment * Demonstrate high levels of personal accountability, empathy, and critical thinking * Excellent written and verbal communication skills * Strong self-management and self-starter skills * Ability to listen, talk, and type all at once through multi-channel communications * Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) * Strong attention to detail and time management skills What We Offer: * Competitive salary and benefits package * Opportunity to work with a leading provider of personalized health and benefits solutions * Collaborative and dynamic work environment * Ongoing training and professional development opportunities * Flexible remote work arrangement * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance Our Culture: At blithequark, we're passionate about creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is: * We find joy and purpose in serving others * We make a difference in our members' and customers' lives, even when it's hard * We're strong individually and together, we're powerful * We trust in our colleagues and embrace their different backgrounds and experiences * We roll up our sleeves and get stuff done * We're boldly and relentlessly reinventing healthcare : If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to. We can't wait to hear from you! Equal Employment Opportunity: blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All applications will be kept confidential according to EEO guidelines. Note: This job requires a broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi). IT equipment will be provided directly by blithequark. Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST).