Experienced Global Customer Solutions Specialist – Remote Customer Service and Issue Resolution Expert for blithequark

Introduction to blithequark blithequark is a leading global entity committed to connecting people and uniting the world through exceptional service and a diverse, inclusive workforce. With a presence in hundreds of locations worldwide, blithequark serves millions of customers, fostering an environment where employees can thrive and contribute to the company mission of uplifting communities. As an organization, blithequark values diversity, equality, and inclusivity, making it an ideal place to work for individuals who are passionate about making a difference.Job Summary As a Specialist in Global Customer Solutions at blithequark, you will play a vital role in ensuring high-profile customer issues are addressed promptly and effectively. You will collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. This role is perfect for individuals who are passionate about customer service, have excellent problem-solving skills, and can work effectively in a fast-paced environment.Key Responsibilities Research and partner with stake-holding departments to address high-profile customer issues, ensuring that all cases are handled with professionalism and care. Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. Conduct root cause analysis and provide suggestions for addressing failures, helping to improve customer experience and prevent future incidents. Collaborate with external organizations to establish customer experience history for escalated incidents, fostering strong relationships and ensuring that all stakeholders are informed.Provide leadership updates and executive-level communications on incident handling and resolution, demonstrating excellent communication and interpersonal skills. Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer service. Offer subject matter expertise and escalation support to team members and external contact center groups, helping to build a strong and supportive team. Essential Qualifications To be successful in this role, you will need to have: Minimum two years of operational or contact center experience, with a proven track record of providing excellent customer service.Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. Strong problem-solving ability and decision-making skills, with the ability to think critically and outside the box. Proven analytical skills and attention to detail, with the ability to analyze complex data and provide insightful recommendations. Proficiency in email applications and bolthires Office products, with the ability to learn new systems and technologies quickly. Legal authorization to work in the United States without sponsorship, with the ability to work in a remote environment with flexibility and autonomy.Experience with highly complex cases and customer service escalations, with the ability to remain calm and composed under pressure. Preferred Qualifications While not essential, the following qualifications are preferred: Bachelor degree in English, Journalism, or related field, with a strong foundation in writing, communication, and critical thinking. Foreign language proficiency, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. Knowledge of blithequark policies, procedures, and initiatives, with the ability to apply this knowledge to drive innovation and excellence in customer service.Experience in the airline industry, with a deep understanding of the complexities and challenges of providing exceptional customer service in a fast-paced environment. Working Hours and BenefitsThis is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a blithequark employee, you will be eligible for a range of benefits, including: Competitive salary ranging from $57,700 to $87,560, based on experience and skills. Bonus eligibility, with the opportunity to earn additional income based on performance and contributions.Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, with the ability to choose from a range of options to suit your needs. Parental leave and employee assistance program, with support for employees who are starting a family or need help with work-life balance. Commuter benefits and flight privileges, with the opportunity to travel and experience new destinations. Paid holidays and time off, with the ability to take breaks and recharge. 401(k) plan with employee and company contribution opportunities, with the ability to save for the future and plan for retirement.Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Global Customer Solutions Specialist, you will have access to a range of training and development opportunities, including: On-the-job training and coaching, with the opportunity to learn from experienced colleagues and mentors. Formal training programs, with the ability to develop new skills and knowledge in areas such as customer service, communication, and problem-solving.Career advancement opportunities, with the ability to move into new roles and take on new challenges. Networking opportunities, with the ability to connect with colleagues and stakeholders from diverse backgrounds and industries. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive workplace culture. As a Global Customer Solutions Specialist, you will be part of a dynamic team that is dedicated to excellence in customer service and innovation in the aviation industry.Our company culture is built on values such as: Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees. Employee well-being, with a focus on supporting the physical, emotional, and mental health of our employees. Innovation and excellence, with a commitment to driving innovation and excellence in customer service and aviation. Teamwork and collaboration, with a focus on building strong relationships and working together to achieve common goals.Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Global Customer Solutions Specialist role at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that offers a unique combination of challenge, reward, and opportunity. So why not and help us to make a difference in the lives of our customers and stakeholders? to take the first step in an exciting and rewarding career with blithequark.