Experienced Full Time Customer Service and E-Commerce Supervisor – Leading Exceptional Customer Experiences and Driving Operational Excellence at blithequark

Introduction to blithequark At blithequark, we are dedicated to nourishing people and the planet through our commitment to exceptional customer service, innovative e-commerce solutions, and a passion for making a positive impact. As a leader in the retail industry, we strive to create a work environment that is inclusive, supportive, and empowering for all our team members. Our mission is built on a foundation of core values, leadership principles, and a relentless pursuit of excellence in everything we do.Job Overview In this critical role, you will be responsible for supporting the Customer Service & E-Commerce programs at blithequark, focusing on driving safety, quality, and excellence in the checkout experience, grocery delivery, and pickup services. As a Supervisor, you will lead processes, manage daily operations, and develop team members to achieve outstanding customer experiences, while promoting a culture of teamwork, mutual respect, and exceptional morale. Key Responsibilities Deliver outstanding customer experiences and hold team members accountable for the same, ensuring that every interaction reflects the high standards of blithequark.Establish clear expectations for balancing in-store customer service and completing online orders, optimizing workflows to meet the needs of all customers. Monitor in-store and online customer flow, assigning tasks and balancing resources to ensure seamless service delivery. Stay informed about relevant competitors and industry trends, applying insights to improve processes and customer satisfaction. Ensure effective and efficient responses to customer questions, requests, and concerns, resolving issues promptly and professionally.Foster collaborative relationships with departmental leaders, store leadership, and partners, such as delivery drivers, to drive business success. Maintain team member safety and security standards, ensuring compliance with regulatory rules and standards. Develop, coach, mentor, and motivate team members to sustain a high-performing team and minimize turnover. Maintain cleanliness and security of workspaces, equipment, and assets, adhering to blithequark's high standards of operational excellence. Proactively identify process improvement opportunities, communicating and modeling blithequark's core values, leadership principles, and goals.Essential Qualifications 12+ months of retail experience, with a proven track record of delivering exceptional customer service and driving operational excellence. Ability to perform task management, balancing dynamic customer flows, and analyzing data to root cause underperformance. Excellent interpersonal, motivational, team-building, and customer relationship skills, with the ability to teach others in a positive and constructive manner. Proficiency with email, bolthires Office, and operations-related applications, with a strong understanding of technology and its applications in retail.Preferred Qualifications Experience in e-commerce, customer service, or a related field, with a deep understanding of the retail industry and its trends. Strong analytical and problem-solving skills, with the ability to think critically and creatively. Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and partners. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.Skills and Competencies To succeed in this role, you will need to possess a unique blend of skills and competencies, including: Strong leadership and management skills, with the ability to motivate and develop team members. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and partners. Ability to analyze data and root cause underperformance, with a strong understanding of metrics and performance indicators. Proficiency with technology and operations-related applications, with a strong understanding of e-commerce and customer service systems.Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members, offering a range of career growth opportunities and learning benefits, including:Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role. Opportunities for advancement, with a clear path for career progression and professional growth.Access to mentorship and coaching, with experienced leaders and professionals who can guide and support your development. A culture of continuous learning, with a focus on innovation, experimentation, and improvement. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, with a culture that values teamwork, mutual respect, and exceptional morale. Our team members are passionate about what they do, and we strive to create a workplace that is engaging, supportive, and empowering.Some of the highlights of our work environment and company culture include: A collaborative and dynamic work environment, with a focus on teamwork and mutual respect. A culture of continuous learning, with a focus on innovation, experimentation, and improvement. Opportunities for professional growth and development, with a clear path for career progression. A comprehensive range of benefits, including health insurance, retirement plan benefits, and access to other benefit programs. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a wage range of $16.50 - $30.20 hourly, commensurate with experience.Our benefits package includes: Health insurance, with a range of options to suit your needs and preferences. Retirement plan benefits, with a focus on supporting your long-term financial goals. Eligibility for a store discount, with access to exclusive discounts and offers. Paid time off, with a generous allowance for vacation, sick leave, and holidays. Access to other benefit programs, including employee assistance programs, wellness initiatives, and more. Conclusion If you are a motivated and experienced customer service and e-commerce professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark.With our commitment to exceptional customer experiences, operational excellence, and team member development, we offer a unique and rewarding work environment that is designed to help you succeed. to and start your journey with blithequark!