Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development

Are you a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of cloud and data application development? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join the blithequark team as an Experienced Full Stack Customer Solutions Architect. At blithequark, we've been at the forefront of the tech journey, pioneering the use of public cloud and machine learning in a complex and highly regulated business environment.Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now seeking a talented individual to join our ranks. As a Customer Solutions Architect, you'll play a critical role in helping our customers align technical and business outcomes, eliminate ambiguity, and drive growth in a rapidly evolving software business. About blithequarkblithequark has been a pioneer in the tech industry, leveraging the power of public cloud and machine learning to drive innovation and growth.Our teams have built a suite of internal solutions that meet the challenges of a digital-first, cloud-first business at scale. We're now exploring ways to bring some of these tools to market as enterprise B2B software solutions, and we're seeking a talented individual to help us achieve this goal. Role OverviewAs a Customer Solutions Architect, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet the needs of our customers.You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. You'll have the opportunity to grow your leadership skills, dive deep into various hands-on solutions, and develop new skills to make strong contributions in architecture transformation discussions. Key Areas of FocusAs a Customer Solutions Architect, you'll be responsible for the following key areas of focus:* Trusted Advisor: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.* Customer Ambassador: You'll represent the voice of the customer and the customer needs in internal discussions and working groups. * Demonstrate Value: You'll focus on identifying the best solutions that bring value to our customers. * Thought Leadership: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * Subject Matter Experts: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.* Pre-Sales & Post-Sales: You'll be focused on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment. * Solution Oriented: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.* Channel Partnership: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. Key ResponsibilitiesAs a Customer Solutions Architect, you'll be responsible for the following key responsibilities:* Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.* Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.* Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.* Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.* Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. Basic QualificationsTo be considered for this role, you'll need to meet the following basic qualifications:* Bachelor's degree or military experience* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context* At least 3 years of experience working with cross-functional teams* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)* At least 2 years of experience with design, implementation, or consulting experience of distributed applicationsPreferred QualificationsWhile not required, the following preferred qualifications will make you a strong candidate for this role:* Master's Degree in Computer Science, Engineering, Information Technology* High level of comfort communicating effectively across internal and external organizations* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questionsWhat We OfferAs a Customer Solutions Architect at blithequark, you'll have the opportunity to work with a talented team of innovators, learn from the best, and grow your skills and career.We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the blithequarkCareers website. If you're a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of cloud and data application development, we invite you to apply for this exciting opportunity. Please through the link below. Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace.All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.