Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience Development

Are you ready to embark on a thrilling journey with a dynamic team that shares your passion for delivering exceptional client experiences? Do you have a knack for fostering a culture of empathy, trust, and respect within a fast-paced, ever-evolving environment? If so, we invite you to join the esteemed team at blithequark, where we're dedicated to revolutionizing the airline industry through innovative customer service strategies and cutting-edge technology. As a seasoned Customer Service Manager at blithequark, you'll play a pivotal role in driving operational excellence, ensuring a safe and high-performing work environment, and providing an unparalleled client experience.With a competitive salary of $25/hour and a comprehensive benefits package, you'll have the opportunity to grow professionally, develop your skills, and make a lasting impact on our organization. About blithequarkAt blithequark, we're more than just an airline – we're a community of passionate individuals dedicated to making a difference in the lives of our clients, colleagues, and partners. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the airline industry.Our 20+ Representative Business Asset Gatherings are designed to foster connections between our colleagues, clients, providers, networks, and investors, creating a comprehensive workplace that addresses and surpasses the challenges of our diverse world. What You'll DoAs a Customer Service Manager at blithequark, your responsibilities will include:* Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional client care, resulting in employee and client safety and well-being.* Being a safety advocate: identifying and addressing health concerns on a case-by-case basis. * Establishing team and individual objectives aligned with departmental and organizational targets; mentoring and guiding frontline colleagues in skill development, client care excellence, and company culture behaviors. * Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner.* Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advancing effective communication among departments to engage our team in collaborating to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures. * Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)* Managing escalated service issues and being visible to colleagues when issues arise.* Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. Favored Capabilities and Qualifications* Instruction and earlier professional training* Past airport customer service experience* 3 years of experience leading others* Knowledge of organizational systems and processes and functional automation applications* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment.* Ability to effectively listen – focusing on what others are saying, carving out time to understand the points being made, asking questions as needed* Decisive ability to reason – using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems* Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action. * Strong critical thinking skills* Ability to work independently as well as collaboratively* Ability to work under demanding operational circumstances* Ability to focus on and execute with a need to get moving and accuracy* Ability to use sound business judgment to resolve issues with internal and external clients.* Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation* Knowledge of bolthires Office, including Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement* Ability to work additional hours when operational needs arise* Ability to work rotating shifts, including weekends, holidays, and days offWhat You'll GetAt blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy.And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.If you're ready to embark on a thrilling journey with a dynamic team that shares your passion for delivering exceptional client experiences, we invite you to apply for the Customer Service Manager position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, you'll have the chance to make a lasting impact on our organization and our clients. and join the blithequark team in revolutionizing the airline industry through innovative customer service strategies and cutting-edge technology.