Experienced Full Stack Customer Care Representative – Remote Customer Service & Travel Support

Are you passionate about delivering exceptional customer experiences and exploring the world through travel? Do you thrive in a fast-paced environment and possess strong communication skills? If so, we invite you to join blithequark's Customer Care team as aRemote Customer Service Representative. In this role, you will be the frontline hero of our company, assisting customers with inquiries, complaints, and reservations while representing blithequark's values of integrity, respect, and care. About blithequarkblithequark is a renowned global airline committed to delivering exceptional experiences to its customers.With a heritage of excellence and innovation, blithequark has consistently set the standard in the aviation industry. Our dedicated team of professionals works tirelessly to ensure that each journey is seamless, efficient, and enjoyable. As a member of our team, you will be part of a diverse workforce that is passionate about customer service and travel. Job SummaryWe are seeking dedicated and enthusiastic individuals to join our Customer Care team in a remote work-from-home capacity. This is a full-time position with a competitive hourly pay rate, depending on experience.Employees work flexible hours, with shifts ranging from 8 AM to 8 PM EST, allowing for a balanced work-life schedule. This role is fully remote, and we welcome applicants from across the United States. As part of the blithequark family, you will enjoy a range of benefits, including comprehensive health and dental insurance plans, paid training, vacation time, and employee travel discounts. Key ResponsibilitiesAs aRemote Customer Service Representative, you will be responsible for:* Handling inbound and outbound customer inquiries via phone, chat, or email* Assisting customers with booking, flight changes, cancellations, and other travel needs* Providing timely and accurate responses to inquiries while ensuring customer satisfaction* Resolving issues or escalating to relevant departments when necessary* Maintaining a high standard of service that reflects blithequark's commitment to customer careRequirementsTo be successful in this role, you will need:* A high school diploma or equivalent* Excellent communication skills and a friendly, customer-focused attitude* Ability to work independently in a remote environment* Reliable internet connection and a suitable workspace* Previous customer service experience is a plus, but not required – training providedEssential Qualifications* High school diploma or equivalent; Bachelor's degree preferred* Minimum of 1 year of customer service experience, ideally in a call center environment* Strong communication and interpersonal skills, both verbal and written* Proficiency in bolthires Office Suite and other computer software* Ability to work in a fast-paced environment while maintaining attention to detail* Flexibility to adapt to changing schedules and customer needs* Excellent problem-solving skills and a customer-centric mindsetPreferred Qualifications* Previous experience in the travel or airline industry* Bachelor's degree in a relevant field, such as hospitality, business, or communications* Experience with customer relationship management (CRM) software* Knowledge of airline policies, procedures, and servicesSkills and CompetenciesTo excel in this role, you will need:* Strong communication and interpersonal skills* Ability to work independently and as part of a team* Excellent problem-solving and conflict resolution skills* Ability to adapt to changing schedules and customer needs* Strong attention to detail and organizational skills* Proficiency in bolthires Office Suite and other computer softwareCareer Growth Opportunities and Learning BenefitsAs a member of our team, you will have opportunities for career advancement within blithequark.We offer comprehensive training and development programs to help you grow and succeed in your role. You will also have access to ongoing training and team meetings to improve service delivery. Work Environment and Company CultureAs a remote team member, you will work from the comfort of your own home, enjoying a flexible schedule and a balanced work-life environment. Our company culture values diversity, inclusivity, and customer-centricity. We are committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.Compensation, Perks, and BenefitsAs aRemote Customer Service Representative, you will enjoy:* Competitive hourly pay rate, depending on experience* Flexible remote work schedule, offering part-time and full-time options* Comprehensive health and wellness benefits for eligible employees* Opportunities for career advancement within blithequark* Paid time off and travel benefits* Employee discounts on flights and other travel-related services* Retirement savings plan with company match* Employee wellness programsIf you're interested in joining blithequark's Customer Care team and working from home, to start your remote career in customer service.We value diversity and are an equal-opportunity employer, welcoming applicants from all backgrounds. At blithequark, we are passionate about delivering exceptional customer experiences and creating memorable journeys for our customers. As a member of our team, you will be part of a diverse workforce that is dedicated to customer service and travel. to embark on a rewarding career with us!