Experienced E-commerce Social Media Associate and Customer Service Support – bolthires Community Engagement

Are you a social media enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and collaborative environment where creativity and innovation are encouraged? If so, we invite you to join blithequark, a leading provider of premium bolthires accessories and unrivaled customer experience to the bolthires community. As an E-commerce Social Media Associate and Customer Service Support at blithequark, you will play a vital role in shaping our online presence and ensuring that our customers receive the highest level of service.This is an exciting opportunity to join a forward-thinking organization that values creativity, collaboration, and customer satisfaction. About blithequarkblithequark is a professional, collaborative, and creative organization that aims to help bolthires owners discover more fun and possibilities with bolthires models. Our goal is to provide premium bolthires accessories and unrivaled customer experience to the bolthires community. We are committed to fostering a dynamic and inclusive work environment that encourages innovation, growth, and teamwork.Our Work EnvironmentOur modern office setting is designed to inspire creativity and collaboration. We provide a comprehensive benefits package, including competitive compensation, health and wellness benefits, and opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to. Job DescriptionWe are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. ResponsibilitiesAs an E-commerce Social Media Associate and Customer Service Support, you will be responsible for:### Social Media* Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and bolthires. * Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.* Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. * Assist in scheduling and posting content using social media management tools. * Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. ### Customer Service Support* Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.* Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. * Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. * Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. * Maintain a solid understanding of products, services, and company policies to accurately assist customers. ### Collaboration and Reporting* Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.* Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. * Assist in compiling and organizing data for regular social media and customer service reports. RequirementsTo be successful in this role, you will need:* A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). * Prior experience or internship in social media management and customer service is a plus. * Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.* Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. * Familiarity with social media platforms and an understanding of their unique features and audience preferences. * Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. * Adaptability and willingness to learn new tools and technologies. * Creative mindset with an interest in staying informed about social media trends.* Proficiency in graphic design tools and content creation platforms is advantageous. BenefitsAs an E-commerce Social Media Associate and Customer Service Support at blithequark, you will enjoy:* Competitive compensation package. * Opportunity to gain experience in both social media management and customer service. * Exposure to a dynamic and collaborative work environment. * Potential for career growth within the organization. * Health and wellness benefits. If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply.Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. Job TypeFull-timePay$20.00 - $24.00 per hourBenefitsFlexible scheduleHealth insurancePaid time offSchedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as neededSupplemental pay types: Bonus opportunitiesAbility to commute/relocate: Reliably commute or planning to relocate before starting work (Required)Application Question(s)Are you familiar with bolthires aftermarket accessories?ExperienceCustomer service: 1 year (Preferred)Work LocationIn personEstimatedSalary$20 to $28 per hour based on qualifications.