Experienced Customer Support Specialist II – Healthcare Technology and Navigation Expert

Introduction to blithequark At blithequark, we are on a mission to revolutionize the healthcare industry by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We are seeking a highly motivated and experienced Customer Support Specialist II to join our Customer Support team in our Sandy, UT office. About the Role As a Customer Support Specialist II at blithequark, you will play a vital role in the success of our products, demanding a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products. You will be responsible for responding to customer inquiries, resolving customer service and healthcare navigation issues, and providing support for appointment scheduling, account access, benefits, programs, incentives, and more. Key Responsibilities Respond to customer inquiries via email, phone, live chat, asynchronous messaging, and other channels Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more Takes ownership of resolving customer service and healthcare navigation issues Manage case backlog attentively and document each interaction in Salesforce Exercise problem resolution skills when handling customer concerns using various internal tools Make outbound calls, including appointment scheduling with providers, and other related duties as assigned Willingness to work occasional overtime, with a typical schedule of Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Qualifications and Requirements To be successful in this role, you should have: 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments Strong organizational skills and the ability to solve problems Medical office experience preferred but not required Two years of proven customer service and/or patient care experience Strong communication skills, both verbal and written Tech-savvy, with the ability to use and navigate our mobile technology Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training Positive, friendly, and professional demeanor with customers Adept at juggling multiple tasks and customer support requests at the same time Familiarity with Salesforce Service Cloud and Google Suite is a plus Must be able to work 40 hours per week; requires sitting, standing, talking or listening on the phone Spanish speaking and writing skills are a plus Essential Skills and Competencies In addition to the qualifications and requirements, the ideal candidate should possess: Excellent problem-solving and analytical skills Strong attention to detail and ability to multitask Ability to work in a fast-paced environment and adapt to changing priorities Strong communication and interpersonal skills Ability to maintain confidentiality and handle sensitive information Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist II, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and collaborative work environment that encourages learning and development Access to industry-leading technology and tools to help you succeed in your role Work Environment and Company Culture At blithequark, we value and celebrate different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation, and we strive to make everyone feel included, valued, and engaged. Our culture is built on the principles of: Respect and empathy for our customers and employees A commitment to excellence and quality in everything we do A collaborative and supportive work environment that encourages teamwork and open communication A focus on innovation and continuous improvement Compensation, Perks, and Benefits As a Customer Support Specialist II at blithequark, you can expect: Competitive hourly rate of $20/hr - $25/hr, with opportunities for bonuses and incentives Paid time off and paid holidays Employer contributions to HSA accounts Tuition assistance and opportunities for professional development Matching 401(K) and other retirement savings options A fun, friendly, and unique culture that encourages work-life balance and employee well-being Conclusion If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for the Customer Support Specialist II role at blithequark. With our commitment to innovation, customer satisfaction, and employee growth and development, we offer a unique and rewarding work environment that is hard to find elsewhere. Don’t miss this opportunity to and make a difference in the lives of our customers. and take the first step towards a fulfilling and successful career at blithequark.