Experienced Customer Support & Data Entry Specialist – Orthopedic/DME, Remote Evening Shift

Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional support in the healthcare industry? Do you thrive in a dynamic and fast-paced environment, where accuracy and organization are paramount? If so, we invite you to join blithequark's team as a Customer Support & Data Entry Specialist, supporting our two e-commerce businesses: Brace Direct (orthopedic bracing and medical devices) and RevUp Sports (athletic shoes and apparel). About blithequark blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering individuals to live healthier, more active lives. Our commitment to excellence is reflected in our cutting-edge products, exceptional customer service, and collaborative work environment. As a valued member of our team, you will have the opportunity to contribute to our mission and make a meaningful impact on the lives of our customers. Schedule As a Customer Support & Data Entry Specialist, you will work a flexible evening shift, Sunday through Thursday, from 3:00 p.m. to 11:00 p.m. EST. This schedule allows you to balance your work and personal life while providing exceptional support to our customers during peak hours. Compensation & Benefits * Competitive hourly rate: $13.00 - $15.00 per hour * Work from home flexibility, allowing you to create a comfortable and productive workspace * 1099 contract labor, providing the freedom to manage your own schedule and benefits Key Responsibilities As a Customer Support & Data Entry Specialist, you will be responsible for: * Handling all incoming calls and returning missed calls promptly with professionalism * Responding to customer messages across phone, email, and live chat * Providing knowledgeable support for orthopedic products, including fitting guidance and product recommendations * Processing and managing digital orders with accuracy and efficiency * Performing ongoing data entry tasks, ensuring accuracy and organization, particularly during call downtimes * Maintaining clear communication with team members and management regarding customer issues and resolutions Qualifications To succeed in this role, you will need: * Prior experience in the orthopedic bracing or DME industry, with a strong understanding of brace types, brands, and fitting techniques * Familiarity with medical billing/coding (L-codes) and insurance processes is a plus * Experience in O&P clinics, chiropractic or orthopedic offices, or medical equipment suppliers highly valued * Strong organizational and data entry skills with exceptional accuracy * Proficiency with Microsoft Excel, Word, and multiple web-based systems * Excellent verbal and written communication skills * A quiet, distraction-free workspace and the ability to be available at the computer for the full shift Essential Skills & Competencies To excel in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to troubleshoot issues and provide solutions * High attention to detail and accuracy, with the ability to maintain records and data with precision * Ability to work independently and as part of a team, with a strong commitment to collaboration and customer satisfaction * Proficiency with technology, including Microsoft Office and web-based systems Career Growth Opportunities & Learning Benefits As a valued member of our team, you will have access to: * Ongoing training and development opportunities, designed to enhance your skills and knowledge * Collaborative work environment, where you can share ideas and best practices with colleagues * Opportunities for career growth and advancement, with a focus on promoting from within * Recognition and rewards for outstanding performance and contributions to the team Work Environment & Company Culture At blithequark, we value a positive and inclusive work environment, where every team member feels valued, respected, and empowered to succeed. Our company culture is built on: * Collaboration and teamwork, with a focus on open communication and mutual support * Innovation and creativity, with a commitment to pushing boundaries and exploring new ideas * Customer-centricity, with a focus on delivering exceptional service and support * Diversity and inclusion, with a commitment to creating a welcoming and inclusive workplace Compensation, Perks, & Benefits As a Customer Support & Data Entry Specialist, you will enjoy: * Competitive hourly rate: $13.00 - $15.00 per hour * Work from home flexibility, allowing you to create a comfortable and productive workspace * 1099 contract labor, providing the freedom to manage your own schedule and benefits * Opportunities for career growth and advancement, with a focus on promoting from within * Recognition and rewards for outstanding performance and contributions to the team If you are a motivated and customer-focused individual with a passion for delivering exceptional support in the healthcare industry, we invite you to apply for this exciting opportunity. Please through Indeed, and complete our warehouse associate assessment, available at: We look forward to welcoming you to our team!